Fiakpa, Ernest Afene
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Number of items: 2.
2020
Fiakpa, Ernest Afene (2020) Measuring Employee Satisfaction using Total Quality Management Practices: An Empirical Study of Nigerian General Hospitals. Other Degree thesis, Victoria University.
10 August 2022
Fiakpa, Ernest Afene, Nguyen, Thu-Huong and Armstrong, Anona ORCID: 0000-0002-2158-088X
(2022)
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country.
International Journal of Quality and Service Sciences, 14 (3).
pp. 402-420.
ISSN 1756-669X