Fiakpa, Ernest Afene

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Article

Fiakpa, Ernest Afene, Nguyen, Thu-Huong and Armstrong, Anona ORCID: 0000-0002-2158-088X (2022) Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country. International Journal of Quality and Service Sciences, 14 (3). pp. 402-420. ISSN 1756-669X

Thesis

Fiakpa, Ernest Afene (2020) Measuring Employee Satisfaction using Total Quality Management Practices: An Empirical Study of Nigerian General Hospitals. Other Degree thesis, Victoria University.