Hvolby, H-H
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Neagoe, M, Taskhiri, Mohammad Sadegh 
ORCID: 0000-0002-9871-361X, Turner, P and Hvolby, H-H
(2019)
Using discrete-event simulation to explore the impact of user behaviours on the effectiveness of a terminal appointment system.
In: ESM 2019, 28 October 2-19 - 30 Oct 2019, Palma de Mallorca, Spain.