Mossop, S
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Dexter-Ingram, Tracy 
ORCID: 0000-0002-0543-0750
(2016)
Customer Service at Victoria University, St. Albans Campus Library.
In:
Customer Service in Academic Libraries: Tales from the Front Line.
Mossop, S, ed.
Chandos Information Professional Series
.
Elsevier, Amsterdam, pp. 67-82.