Rolland, C

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Daneshgar, Farhad ORCID: 0000-0002-0356-0981, Ramarathinam, K and Ray, PK (2008) Representation of knowledge in Information Technology Service Capability Maturity Model (IT Service CMM). In: RCIS 2008, 3 Jun 2008 - 6 Jun 2008, Marrakech, Morocco.