Tsarenko, Yelena
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29 May 2007
29 May 2007
Number of items: 1.
29 May 2007
Bhandari, Mahesh Singh, Tsarenko, Yelena and Polonsky, Michael Jay (2007) A proposed multi-dimensional approach to evaluating service recovery. Journal of Services Marketing, 21 (3). pp. 174-185. ISSN 0887-6045