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A conceptual model for proactive-interactive customer complaint management systems

Atlikhan, A, Albadvi, A and Ghapanchi, Amir ORCID: 0000-0002-1897-0748 (2013) A conceptual model for proactive-interactive customer complaint management systems. International Journal of Business Information Systems, 13 (4). 490 - 503. ISSN 1746-0972

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Item Type: Article
Uncontrolled Keywords: business information systems; complaints; customers; customer service
Subjects: FOR Classification > 1503 Business and Management
Faculty/School/Research Centre/Department > College of Science and Engineering
Depositing User: Symplectic Elements
Date Deposited: 11 Feb 2018 22:40
Last Modified: 11 Feb 2018 22:40
URI: http://vuir.vu.edu.au/id/eprint/35546
DOI: https://doi.org/10.1504/IJBIS.2013.055303
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Citations in Scopus: 8 - View on Scopus

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