A conceptual model for proactive-interactive customer complaint management systems
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Atlikhan, A, Albadvi, A and Ghapanchi, Amir ORCID: 0000-0002-1897-0748
(2013)
A conceptual model for proactive-interactive customer complaint management systems.
International Journal of Business Information Systems, 13 (4).
490 - 503.
ISSN 1746-0972
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Item type | Article |
URI | https://vuir.vu.edu.au/id/eprint/35546 |
DOI | 10.1504/IJBIS.2013.055303 |
Official URL | http://www.inderscience.com/offer.php?id=55303 |
Subjects | Historical > FOR Classification > 1503 Business and Management Current > Division/Research > College of Science and Engineering |
Keywords | business information systems; complaints; customers; customer service |
Citations in Scopus | 13 - View on Scopus |
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