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A proposed multi-dimensional approach to evaluating service recovery

Bhandari, Mahesh Singh, Tsarenko, Yelena and Polonsky, Michael Jay (2007) A proposed multi-dimensional approach to evaluating service recovery. Journal of Services Marketing, 21 (3). pp. 174-185. ISSN 0887-6045

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Item Type: Article
Uncontrolled Keywords: service recovery; service; satisfaction; customers
Subjects: Current > FOR Classification > 1505 Marketing
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
SWORD Depositor: Symplectic Elements
Depositing User: Symplectic Elements
Date Deposited: 22 May 2020 05:04
Last Modified: 20 Oct 2020 02:45
URI: http://vuir.vu.edu.au/id/eprint/40428
DOI: https://doi.org/10.1108/08876040710746534
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Citations in Scopus: 67 - View on Scopus

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