A conceptual model for proactive-interactive customer complaint management systems

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Atlikhan, A, Albadvi, A and Ghapanchi, Amir ORCID: 0000-0002-1897-0748 (2013) A conceptual model for proactive-interactive customer complaint management systems. International Journal of Business Information Systems, 13 (4). 490 - 503. ISSN 1746-0972

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/35546
DOI https://doi.org/10.1504/IJBIS.2013.055303
Official URL http://www.inderscience.com/offer.php?id=55303
Subjects Historical > FOR Classification > 1503 Business and Management
Current > Division/Research > College of Science and Engineering
Keywords business information systems; complaints; customers; customer service
Citations in Scopus 11 - View on Scopus
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