Are Non-Itemized Purchase Receipts Issued by Stores without Price Scanners a Concern for Australian Shoppers?

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Miranda, Mario J, Konya, Laszlo and Havrila, Inka (2004) Are Non-Itemized Purchase Receipts Issued by Stores without Price Scanners a Concern for Australian Shoppers? International Journal of Retail & Distribution Management, 32 (4). pp. 216-222. ISSN 0959-0552

Abstract

Significant number of consumers in Australia patronize non-scanning stores in spite of not being issued itemized receipts for the goods they purchase. In order to understand the attitude of consumers to receipts that give only limited information, shoppers exiting non-scanning stores were surveyed for their use of purchase receipts. This study compares consumers' use of purchase receipts issued by non-price scanning stores and those issued by price scanning stores. It appears that shoppers are largely indifferent to the details on the purchase receipt except when they are concerned with returning or exchanging the item(s) purchased.

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Item type Article
URI https://vuir.vu.edu.au/id/eprint/362
DOI 10.1108/09590550410528980
Official URL https://www.emerald.com/insight/content/doi/10.110...
Subjects Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > Faculty/School/Research Centre/Department > School of Economics and Finance
Historical > FOR Classification > 1505 Marketing
Keywords ResPubID7061. price scanning, purchase receipts, retail, retailers, retailing, stores, marketing
Citations in Scopus 2 - View on Scopus
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