Self-service technology in aviation: A systematic literature review
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Wongyai, Phutawan Ho 
ORCID: 0000-0003-3839-137X, Ngo, Thanh, Wu, Hanjun, Tsui, Kan Wai Hong and Nguyen, Thu-Huong ORCID: 0000-0002-0625-9764
(2024)
Self-service technology in aviation: A systematic literature review.
Journal of the Air Transport Research Society, 2.
ISSN 2941-198X
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| Item type | Article |
| URI | https://vuir.vu.edu.au/id/eprint/48397 |
| DOI | 10.1016/j.jatrs.2024.100016 |
| Official URL | https://www.sciencedirect.com/science/article/pii/... |
| Subjects | Current > FOR (2020) Classification > 3506 Marketing Current > FOR (2020) Classification > 3509 Transportation, logistics and supply chains Current > Division/Research > VU School of Business |
| Keywords | self-service technology (SST); systematic review; aviation; customer services |
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