Organisational capabilities: antecedents and implications for customer value

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Nasution, Hanny and Mavondo, Felix (2008) Organisational capabilities: antecedents and implications for customer value. European Journal of Marketing, 42 (3/4). pp. 477-501. ISSN 0309-0566


The paper aims to investigate the cultural and implementation organisational capabilities that contribute to provision of superior customer values through operationalising customer value from both the business and customer perspectives.

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Item type Article
DOI 10.1108/03090560810853020
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Subjects Historical > FOR Classification > 1503 Business and Management
Historical > FOR Classification > 1505 Marketing
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Keywords ResPubID21785. customer service, customer value, antecedents, human resource management, HRM, market orientation, hotel management, hotel industry, hospitality management, hospitality industry, managers, hotels, organisational culture, organisational capabilities
Citations in Scopus 97 - View on Scopus
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