Hotel management style : a study of employee perceptions and preferences

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Deery, Margaret and Jago, Leo Kenneth (2001) Hotel management style : a study of employee perceptions and preferences. International journal of hospitality management, 20 (4). pp. 325-338. ISSN 0278 4319


The changing external environment of Hotel Heritage and feedback from the audit of employee attitudes provided the impetus for the hotel's Executive Group to investigate changing certain elements of the way the hotel operated. It set a number of priorities that included changing the management style of supervisors and department heads, improving communication throughout the hotel, and concentrating on HR functions such as performance review and succession planning. Following a request from the Executive Group, a questionnaire was developed to investigate employee attitudes.

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Item type Article
DOI 10.1016/S0278-4319(01)00020-2
Official URL
Subjects Historical > RFCD Classification > 350000 Commerce, Management, Tourism and Services
Historical > FOR Classification > 1599 Other Commerce Management, Tourism and Services
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Keywords hotel managers, management style, employee perceptions, changing work environment, hospitality industry, leadership research, Path Goal Theory, Managerial Grid
Citations in Scopus 17 - View on Scopus
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