Developing customer-focused public sector reward schemes: Evidence from the Botswana government's performance-based reward system (PBRS)

Download
Full text for this resource is not available from the Research Repository.
Export

Kealesitse, Botshabelo, O'Mahony, Barry G, Lloyd-Walker, Beverley and Polonsky, Michael Jay (2013) Developing customer-focused public sector reward schemes: Evidence from the Botswana government's performance-based reward system (PBRS). International Journal of Public Sector Management, 26 (1). pp. 33-55. ISSN 0951-3558

Dimensions Badge

Altmetric Badge

Item type Article
URI https://vuir.vu.edu.au/id/eprint/23393
DOI 10.1108/09513551311293426
Official URL http://www.emeraldinsight.com/journals.htm?article...
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Hospitality Tourism and Marketing
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords ResPubID25561, Botswana, Customer services quality, Performance management, Performance measurement (quality), Public sector management, Service delivery
Citations in Scopus 6 - View on Scopus
Download/View statistics View download statistics for this item

Search Google Scholar

Repository staff login

CORE (COnnecting REpositories)