Determinants of retail banks satisfaction in New Zealand: an empirical analysis using structural equation modeling
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Abdullah, Moha Asri, Manaf, Noorhazilah A, Yusuf, Muhammad-Bashir Owalbi and Ahsan, Kamrul (2013) Determinants of retail banks satisfaction in New Zealand: an empirical analysis using structural equation modeling. In: Proceedings of the 23rd International Business Research Conference, 18-20 November 2013, Melbourne, Australia. Bhuiyan, Md. Mahbubul Hoque, ed. World Business Institute Australia, Melbourne.
| Item type | Book Section |
| URI | https://vuir.vu.edu.au/id/eprint/24520 |
| Official URL | http://www.wbiworldconpro.com/uploads/melbourne-co... |
| ISBN | 9781922069368 |
| Subjects | Historical > FOR Classification > 1502 Banking, Finance and Investment Historical > Faculty/School/Research Centre/Department > College of Business |
| Keywords | customer satisfaction, retention, service quality, structural equation modelling, models, reliability, assurance, enabling, retail banking sector, New Zealand |
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