Benefit realisation and ERP systems

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Hawking, Paul (2003) Benefit realisation and ERP systems. In: Information Technology and Organizations: Trends, Issues, Challenges and Solutions, Philadelphia, Pennsylvania, May 18 - 21, 2003. Khosrow-Pour, Mehdi, ed. Idea Group Publishing, Hershey, Pennsylvania, pp. 796-799.

Abstract

The global ERP industry blossomed in the 1990’s automating back office operations and in the new century moves have been made to introduce a “second and third wave” of functionality in ERP systems to facilitate benefit realisation. Research up to date has been limited in respect to these “second wave” implementations. The benefits and barriers to attaining benefits are presented with analysis of the extent that financial metrics are used to measure benefit attainment in core SAP systems. The main findings of the paper indicate that many ERP implementations do not attain expected benefits and the main reason for this lack of attainment are people related issues namely change management. --Information Resources Management Association (IRMA) International Conference, 2003

Additional Information

ITP4578
Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/25073
Official URL http://www.irma-international.org/viewtitle/32145/
ISBN 159140066X 159140097X (CD-ROM)
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > School of Management and Information Systems
Keywords enterprise resource planning systems, implementation, SAP Australasia, R/3 systems, business information systems, Australia
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