An Investigation into Critical Service Determinants of Product Returns in Retail Firms

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Ahsan, Mohammad kamrul and Rahman, Shams (2014) An Investigation into Critical Service Determinants of Product Returns in Retail Firms. In: 19th International Symposium on Logistics (ISL): Designing Responsible and Innovative Global Supply Chains, 06 July 2014-09 July 2014, Ho Chi Minh.

Item type Conference or Workshop Item (Paper)
URI https://vuir.vu.edu.au/id/eprint/26760
Official URL http://www.isl21.org/wp-content/uploads/pdf/ISL201...
ISBN 9780853583059
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > College of Business
Keywords retail industry; returns management; customer service; customer retention; asset management; returns policy
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