Doing it Ourselves: A Longitudinal Study of Insync at Victoria University Library

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O'Neil, Frances ORCID: 0000-0002-3608-4862 (2016) Doing it Ourselves: A Longitudinal Study of Insync at Victoria University Library. In: Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision. Atkinson, J, ed. Chandos Information Professional Series . Chandos Publishing, Cambridge, MA, pp. 221-228.

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Item type Book Section
URI https://vuir.vu.edu.au/id/eprint/30972
DOI 10.1016/B978-0-12-802105-7.00021-X
Official URL http://www.sciencedirect.com/science/article/pii/B...
ISBN 9780128021057
Subjects Historical > FOR Classification > 0807 Library and Information Studies
Current > Division/Research > Library
Keywords VU library; quality service; client satisfaction surveys; continuous improvement; benchmarking; online survey
Citations in Scopus 1 - View on Scopus
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