Implementation of total quality management in Australian public service : a case study : Western Melbourne Institute of TAFE, Newport Campus, Melbourne

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Tasmin, Julekha (1997) Implementation of total quality management in Australian public service : a case study : Western Melbourne Institute of TAFE, Newport Campus, Melbourne. Coursework Master thesis, Victoria University of Technology.

Abstract

Total Quality Management is a set of time tested norms and practices being used in the management of organizations. The thesis aims at understanding Total Quality practices in the Australian Public Service and evaluating the extent to which Total Quality Management practices have been successful in Public Sector organizations.

Additional Information

Master of Business
Item type Thesis (Coursework Master thesis)
URI https://vuir.vu.edu.au/id/eprint/33007
Subjects Historical > FOR Classification > 1503 Business and Management
Historical > Faculty/School/Research Centre/Department > Faculty of Business and Law
Keywords administration, Melbourne, case studies, TQM, WMIT, Australia, public sector
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