Influences of business excellence on guest satisfaction: a case of 4 and 5 star hotels in the republic of Croatia
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Žilić, Ivana and Bergami, Roberto (2013) Influences of business excellence on guest satisfaction: a case of 4 and 5 star hotels in the republic of Croatia. In: 2013 Business and Economic Society International Conference, 7 January 2013 - 10 January 2013, Perth, Australia.
Item type | Conference or Workshop Item (Paper) |
URI | https://vuir.vu.edu.au/id/eprint/39945 |
Subjects | Historical > FOR Classification > 1402 Applied Economics Historical > Faculty/School/Research Centre/Department > College of Business |
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