Banten, Bayan S (2020) A Sector-Specific CSR Policy Framework for Quality Practice in Emerging Economies. Other Degree thesis, Victoria University.

Abstract

This thesis outlines the development and partial validation of a sector-specific corporate social responsibility (CSR) framework, based on an empirical study using the quantitative method of analytical hierarchy process (AHP). This study aimed to help shift CSR practitioners in Saudi Arabia from rhetoric and activity to focus on prioritised needs and ultimately quality in CSR practices suited to an emerging economy. Building on a synthesis of selected industry-endorsed CSR indices, this study identified 31 CSR practices in three broad domains: economic, social and environmental. To help further focus policy and implementation, these practices were then prioritised using feedback from healthcare professionals who collectively represented the primary stakeholders in the sector. Shifting from policy design and implementation to examining results (performance), the utility of the CSR framework was then tested in three representative private hospitals. Using a simplified rubric based on four levels of performance and two criteria (relevance and credibility of information), the framework appeared useful in measuring and reporting results. Further substantiation of the framework was provided using data from semi-structured interviews to identify the forces that enable or constrain effective social performance. The study’s empirical contribution is a CSR index—the Saudi Environmental, Social and Governance Index (SESGI-h)—that resolves a policy gap for Saudi Arabia, yet is also potentially suitable for other emerging economies. The associated policy and practice framework, with formative performance rubric identified, provides a substantive basis to implement CSR and report performance in the private health sector in Saudi Arabia. The framework is also suitable for any stakeholder wishing to integrate CSR into corporate planning and to report performance for strategic and ethical reasons beyond compliance.

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