Kim, Mik
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Zhang, Wusheng, Zeleznikow, John 
ORCID: 0000-0002-8786-2644, King, Brian and Kim, Mik
(2006)
Object oriented approach in managing customer complaint knowledge.
In:
Proceedings of the Annual International Society of Tourism and Travel Educators Conference.
International Society of Travel and Tourism Educators, Las Vegas, USA, pp. 286-298.