Kim, Mik

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Zhang, Wusheng, Zeleznikow, John ORCID: 0000-0002-8786-2644, King, Brian and Kim, Mik (2006) Object oriented approach in managing customer complaint knowledge. In: Proceedings of the Annual International Society of Tourism and Travel Educators Conference. International Society of Travel and Tourism Educators, Las Vegas, USA, pp. 286-298.