2005

Paguio, Rafael (2005) Deploying customer relationship management (CRM) applications : perceived value in the hygiene services industry in Singapore. Other Degree thesis, Victoria University.

2010

Paguio, Rafael (2010) CRM technology: can adoption increase service quality and perceived value in maintenance services? International Journal of Services Sciences , 3 (2/3). pp. 250-268. ISSN 1753-1446 (print) 1753-1454 (online)

2011

Ali, Shameem, Paguio, Rafael and Breen, John P (2011) Local Government Support Programs for Home Based Businesses: Challenges and Strategies. International Journal of Business Research, 11 (1). pp. 164-174. ISSN 1554-5466 (print), 1554-5571 (online)

December 2011

Paguio, Rafael and Ali, Shameem (2011) B2B Service Interactions: Do ICT-enabled Process Innovations Lead to Enhanced Customer Commitment? Academy of Taiwan Business Management Review, 7 (3). pp. 58-66. ISSN 1813-0534

2015

Woodley, CJ, Burgess, Stephen ORCID: 0000-0001-8998-9772, Paguio, Rafael and Bingley, Scott ORCID: 0000-0002-9188-5136 (2015) Technology mentors: enablers of ICT uptake in Australian small business. Education + Training, 57 (6). 658 - 672.

2016

Paguio, Rafael and Jackling, Beverley (2016) Teamwork from accounting graduates: What do employers really expect? Accounting Research Journal, 29 (3). 348 - 366. ISSN 1030-9616

March 2016

Burgess, Stephen ORCID: 0000-0001-8998-9772 and Paguio, Rafael (2016) Examining ICT application adoption in Australian home-based businesses: An innovation-decision process approach. Journal of Enterprise Information Management, 29 (2). 276 - 299. ISSN 1741-0398

2018

Burgess, Stephen ORCID: 0000-0001-8998-9772, Bingley, Scott ORCID: 0000-0002-9188-5136, Paguio, Rafael and Woodley, C (2018) Interventions in entrepreneurial learning: Blended learning and ICT capacity. Australasian Journal of Information Systems, 22. ISSN 1449-8618