Dwyer, Natasha ORCID: 0000-0002-0393-9836, Dodd, Sue, Watt, Anthony ORCID: 0000-0002-1084-750X, Abaida, Ayman, Raikundalia, Gitesh K, Katharine, Gronow Rajek, Aronson, Gregory ORCID: 0000-0002-4740-397X and Cook Almenara, Wendy (2023) Welcome Room Conversational Artificial Intelligence Assistant. [Video]

Abstract

In 2023, a multidisciplinary team from VU, comprising experts in Creative Arts, Education, and IT, collaborated to address a challenge: the increasing number of students in the Graduate Diploma of Early Childhood was overwhelming staff with routine administrative inquiries. To tackle this, the team created the 'Welcome Room,' a conversational AI assistant embedded in a VU Collaborate widget. This chatbot leverages large language model technology to provide accurate and timely responses to student queries. Our research focuses on humanizing technology to develop warm and welcoming technology-mediated learning environments and tools. The project includes creative elements such as text responses, character/avatar design, and a soundtrack to enhance the user experience.

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