Article

Nasution, Hanny and Mavondo, Felix (2008) Organisational capabilities: antecedents and implications for customer value. European Journal of Marketing, 42 (3/4). pp. 477-501. ISSN 0309-0566

Nasution, Hanny and Mavondo, Felix (2008) Customer value in the hotel industry: what managers believe they deliver and what customer experience. International Journal of Hospitality Management, 27 (2). pp. 204-213. ISSN 0278-4319

Book Section

Mavondo, Felix, Nasution, Hanny and Wong, Elaine (2009) The Organisational Embeddedness and Capabilities Linkages: Implications for Organisational Performance. In: Proceedings of 'Sustainable Management and Marketing', the 23rd Annual Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, Victoria, Australia, 30 November - 02 December 2009. Australian and New Zealand Marketing Academy (ANZMAC), Canning Bridge, WA.

Conference or Workshop Item

Nasution, Hanny and Mavondo, Felix (2010) Marketing competences and customer value: a comparison study across cultures. In: Cultural Perspectives in Marketing Conference Program, 21-24 July 2010, Lille, France.