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Browse by Author: Prentice, Catherine

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ZhongLu, Zeng, Prentice, Catherine and King, Brian (2014) To Gamble or Not? Perceptions of Macau Among Mainland Chinese and Hong Kong Visitors. International Journal of Tourism Research, 16 (2). pp. 105-112. ISSN 1099-2340

Prentice, Catherine and Chen, Po-Ju (2013) Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35. pp. 225-236. ISSN 0278-4319

Prentice, Catherine and King, Brian (2013) Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach. Journal of Business Research, 66 (9). pp. 1637-1643. ISSN 0148-2963

Prentice, Catherine and King, Brian (2013) Emotional intelligence and adaptability - Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32. pp. 287-294. ISSN 0278-4319

Prentice, Catherine, King, Brian and Ohtsuka, Keis (2012) Casino Service Quality, Tiered Customer Segments, and Casino Player Retention. Services Marketing Quarterly, 33 (4). pp. 277-291. ISSN 1533-2969 (print) 1533-2977 (online)

Prentice, Catherine and King, Brian (2012) Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel. Services Marketing Quarterly, 33 (1). pp. 34-48. ISSN 1533-2969 (print) 1533-2977 (online)

Prentice, Catherine and King, Brian (2011) Relationship marketing in the casino industry. Journal of Vacation Marketing, 17 (1). pp. 51-63. ISSN 1356-7667 (print) 1479-1870 (online)

Prentice, Catherine and King, Brian (2010) The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees. Tourism and Hospitality Research, 11 (1). pp. 49-66. ISSN 1467-3584 (print) 1742-9692 (online)

Prentice, Catherine and King, Brian (2010) The Role of Relationship Selling in the performance of Casino Employees. In: CAUTHE 2010 : tourism and hospitality : challenge the limits. Faculty of Business, University of Tasmania, Hobart, Tasmania, pp. 1165-1184.

Prentice, Catherine (2008) Trait Emotional Intelligence, Personality and the Self-Perceived Performance Ratings of Casino Key Account Representatives. PhD thesis, Victoria University.