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Items where Subject is "FOR Classification > 1504 Services"

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Article

Assaf, Albert and Barros, Carlos Pestana and Josiassen, Alexander (2010) Hotel efficiency: a bootstrapped metafrontier approach. International Journal of Hospitality Management, 29 (3). pp. 468-475. ISSN 0278-4319

Assaf, A. George and Josiassen, Alexander (2012) Time-varying production efficiency in the health care foodservice industry: A Bayesian method. Journal of Business Research, 65 (5). pp. 617-625. ISSN 0148-2963

Assaf, Albert and Matawie, K. M (2010) A Bootstrapped Metafrontier Model. Applied Economic Letters, 17 (6). pp. 613-617. ISSN 1350-4851

Baum, T and Lockstone-Binney, Leonie and Robertson, Martin (2013) Event studies: Finding fool’s gold at the rainbow’s end? International Journal of Event and Festival Management, 4 (3). 179 - 185. ISSN 1758-2954

Brennan, Linda and Binney, Wayne (2008) Concepts in Conflict: Social Marketing and Sustainability. Journal of Non Profit and Public Sector Marketing, 20 (2). pp. 261-282. ISSN 1049-5142

Brennan, Mike and Lees, Gavin (2010) A Test of Five Methods for Recruiting a Radio Diary Panel. Australasian Journal of Market and Social Research, 18 (1). pp. 7-13. ISSN 1832-7362

Drake, Colin (2013) Maximising Effectiveness of Corporate Hospitality Programmes at Australian Special Events. International Journal of Event and Festival Management, 4 (3). 236 - 248. ISSN 1758-2954

Filep, Sebastian and Cao, D and Jiang, Min and De Lacy, Terry (2013) Savouring tourist experiences after a holiday. Leisure/Loisir, 37 (3). 191 - 203. ISSN 1492-7713

Garma, Romana and Bove, Liliana (2011) Contributing to well-being: customer citizenship behaviors directed to service personnel. Journal of Strategic Marketing, 19 (7). pp. 633-649. ISSN 0965-254X

Gutierrez, Ben Paul B and Jegasothy, Kandiah (2010) Identifying Shopping Problems and Improving Retail Patronage Among Urban Filipino Customers. Philippine Management Review, 17. pp. 66-79. ISSN 1656-5363

Hadfield, Jill and Hadfield, Charles and Andrew, Martin (2006) Estate agent language. ELT Journal, 60 (1). pp. 71-75. ISSN 0951-0893 (print) 1477-4526 (online)

Hall, John and Winchester, Maxwell (2001) Empirical Analysis of Spawton’S (1991) Segmentation of the Australian Wine Market. Asia Pacific Advances in Consumer Research, 4. 319-327.

Hanlon, Clare and King, Brian and Zuhair, Segu (2012) A University-Sport Partnership: towards a sustainable knowledge-transfer model. Australasian Journal of University-Community Engagement, 7 (2). pp. 19-38. ISSN 1833-4482

Hanlon, Clare and Morris, Anthony (2015) What makes a physical activity program targeted to women successful: Local government managers' perceptions. International Journal of Sport Management, 16 (1). 118 - 140. ISSN 1546-234X

Hanqin, Q and KULENDRAN, Nadarajamu (2016) The Impact of Climate Varaibles on Seasonal Variation in Hong Kong Inbound Tourism Demand. Journal of Travel Research. 1 - 14. ISSN 1552-6763

Hede, Anne-Marie and Stokes, Robyn (2009) Network Analysis of Tourism Events: An Approach to Improve Marketing Practices for Sustainable Tourism. Journal of Travel and Tourism Marketing, 26. pp. 656-669. ISSN 1054-8408

Holmes, Kirsten and Smith, Karen and Lockstone, Leonie and Baum, Tom (2010) Developing the Dimensions of Tourism Volunteering. Leisure Sciences, 32 (3). pp. 255-269. ISSN 0149-0400 (print) 1521-0588 (online)

Josiassen, Alexander and Lukas, Bryan and Whitwell, Gregory (2008) Country-of-Origin Contingencies: Competing Perspectives on Product Familiarity and Product Involvement. International Marketing Review, 25 (4). pp. 423-440. ISSN 0265-1335

Josiassen, Alexander and Harzing, Anne-Wil (2008) Descending from the Ivory Tower: Reflections on the Relevance and Future of Country-of-Origin Research. European Management Review, 5 (4). pp. 264-270. ISSN 1740-4754

Kellett, Pamm and Hede, Anne-Marie (2008) Developing a Sport Museum: The Case of Tennis Australia and the Tennis Heritage Collection. Sport Management Review, 11 (1). pp. 93-120. ISSN 1441-3523

Kellett, Pamm and Hede, Anne-Marie and Chalip, Laurence (2008) Social Policy for Sport Events: Leveraging (Relationships with) Teams from Other Nations for Community Benefit. European Sport Management Quarterly, 8 (2). pp. 101-121. ISSN 1618-4742

Lees, Gavin and Brennan, Mike (2008) A Test of the Effectiveness of Two Modes for Following Up Non-Responders to Radio Diary Research. Marketing Bulletin, 19. ISSN 1176-645X

Lockstone-Binney, L and Robertson, Martin and Junek, Olga (2013) Emerging knowledge and innovation in event management. International Journal of Event and Festival Management, 4 (3). 176 - 178. ISSN 1758-2954

Lockstone-Binney, Leonie and Smith, Karen and Baum, Tom (2010) Volunteering Flexibility Across the Tourism Sector. Managing Leisure, 15 (1-2). pp. 111-127. ISSN 1360-6719 (print) 1466-450X (online)

Lugosi, Peter and Lynch, Paul and Morrison, Alison (2009) Critical hospitality management research. The Service Industries Journal , 29 (10). pp. 1465-1478. ISSN 0264-2069 (print) 1743-9507 (online)

MIZRACHI, I and SELLITTO, Carmine (2015) Building a Facebook Strategy: Some Insights from Australian Accommodation Small Tourism Enterprises (STEs). Journal of Quality Assurance in Hospitality and Tourism, 16 (1). 63 - 79. ISSN 1528-0098

Mason, Robb and O'Mahony, Barry G (2007) On the Trail of Food and Wine: The tourist search for meaningful experience. Annals of Leisure Research, 10 (3/4). pp. 498-517. ISSN 1174-5398

Matawie, K. M and Assaf, Albert (2010) Bayesian and DEA efficiency modelling: an application to hospital foodservice operations. Journal of Applied Statistics, 37 (6). pp. 945-953. ISSN 0266-4763 (print) 1360-0532 (online)

Matawie, K. M and Assaf, Albert (2008) Efficiency Comparison of Heterogeneous Operational Groups. International Journal of Computer and Information Engineering, 2 (2). pp. 96-99. ISSN 2010-3921

Matawie, K. M and Assaf, Albert (2008) A metafrontier model to assess regional efficiency differences. Journal of Modelling in Management, 3 (3). pp. 268-276. ISSN 1746-5664

Mazanov, J and Hemphill, Dennis and Connor, J and Quirk, F and Backhouse, SH (2015) Australian athlete support personnel lived experience of anti-doping. Sport Management Review, 18 (2). 218 - 230. ISSN 1441-3523

McCawley, Anne-Louise and Tilse, Cheryl and Wilson, Jill and Setterlund, Deborah and Rosenman, Linda (2006) Access to Assets, older people with impaired capacity and financial abuse. Journal of Adult Protection, 8 (1). pp. 20-32. ISSN 1466-8203

McDonald, Kathryn and Stewart, B and Dingle, Gregory (2014) Managing multi-purpose leisure facilities in a time of climate change. Managing Leisure, 19 (3). 212 - 225. ISSN 1360-6719

Miranda, Mario J and Konya, Laszlo (2010) Early Gift Card Redemption Could Help Stores Grow Business Faster. Services Marketing Quarterly, 31 (3). pp. 320-333. ISSN 1533-2969 (print) 1533-2977 (online)

Morrison, Alison and Conway, F (2007) The Status of the Small Hotel Firm. The Service Industries Journal , 27 (1). pp. 47-58. ISSN 0264-2069 (print) 1743-9507 (online)

Morrison, Alison and O'Gorman, K (2008) Hospitality studies and hospitality management: A symbiotic relationship. International Journal of Hospitality Management, 27 (2). pp. 214-221. ISSN 0278-4319

Newland, Brianna and Bowers, Matthew T (2013) Managing a confederation of rivals. Sport Management Review, 16 (3). pp. 388-396. ISSN 1441-3523

O'Mahony, Barry G (2007) Uncontested space: case studies of the Irish involvement in the hospitality industry in colonial Victoria. International Journal of Culture, Tourism and Hospitality Research, 1 (3). pp. 203-213. ISSN 1750-6182

O'Mahony, Barry G (2007) Culinary imagination: the essential ingredient in food and beverage management. Journal of Hospitality and Tourism Management, 14 (1). pp. 1-5. ISSN 1447-6770

Outram, Simon (2015) Protecting sport from itself: a critical analysis of the 2013 Australian Crime Commission’s Report into Crime and Drugs in Sport. International Journal of Sport Policy, 7 (4). 605 - 622. ISSN 1940-6940

Paguio, Rafael (2010) CRM technology: can adoption increase service quality and perceived value in maintenance services? International Journal of Services Sciences , 3 (2/3). pp. 250-268. ISSN 1753-1446 (print) 1753-1454 (online)

Polonsky, Michael Jay and Grau, Stacy Landreth (2008) Evaluating the social value of charitable organizations: a conceptual foundation. Journal of Macromarketing, 28 (2). pp. 130-140. ISSN 0276-1467

Prentice, Catherine and Chen, Po-Ju (2013) Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35. pp. 225-236. ISSN 0278-4319

Prentice, Catherine and King, Brian (2012) Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel. Services Marketing Quarterly , 33 (1). pp. 34-48. ISSN 1533-2969 (print) 1533-2977 (online)

Prentice, Catherine and King, Brian (2013) Emotional intelligence and adaptability - Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32. pp. 287-294. ISSN 0278-4319

Prentice, Catherine and King, Brian (2013) Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach. Journal of Business Research, 66 (9). pp. 1637-1643. ISSN 0148-2963

Prentice, Catherine and King, Brian (2010) The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees. Tourism and Hospitality Research, 11 (1). pp. 49-66. ISSN 1467-3584 (print) 1742-9692 (online)

Prentice, Catherine and King, Brian (2011) Relationship marketing in the casino industry. Journal of Vacation Marketing, 17 (1). pp. 51-63. ISSN 1356-7667 (print) 1479-1870 (online)

Prentice, Catherine and King, Brian and Ohtsuka, Keis (2012) Casino Service Quality, Tiered Customer Segments, and Casino Player Retention. Services Marketing Quarterly, 33 (4). pp. 277-291. ISSN 1533-2969 (print) 1533-2977 (online)

Ramsey White, Tabitha and Hede, Anne-Marie and Rentschler, Ruth (2009) Lessons from arts experiences for service-dominant logic. Marketing Intelligence and Planning, 27 (6). pp. 775-788. ISSN 0263-4503

Robertson, Martin and Junek, Olga and Lockstone-Binney, Leonie (2012) Is This for Real? Authentic Learning for the Challenging Events Environment. Journal of Teaching in Travel and Tourism, 12 (3). pp. 225-241. ISSN 1531-3220 (print) 1531-3239 (online)

Robertson, Martin and Newland, BL and Darby, P (2014) An Exploration of a Niche Sport Event’s Role in Visitors’ Perception of a Rural Destination: The Case of the UCI Mountain Bike World Cup. International Journal of Sport Management, 15 (2). 193 - 218. ISSN 1546-234X

Schulenkorf, N and Spaaij, Ramon (2015) Commentary: Reflections on theory building in sport for development and peace. International Journal of Sport Management and Marketing, 16 (1-2). 71 - 77. ISSN 1475-8962

Schwartz, Eric and Jamieson, NI and Pitts, BG (2015) The Role of Demography and Migration in Shaping the Future of Leisure, Recreation, and Sport. International Journal of Sport Management, 16 (4). 620 - 644. ISSN 1546-234X

Shilbury, D and Westerbeek, Hans (2008) Increasing the Focus on “Place” in the Marketing Mix for Facility Dependent Sport Services. Sport Management Review, 2 (1). 1 - 23. ISSN 1441-3523

Smith, Aaron and westerbeek, Hans (2004) ‘Professional’ Sport Management Education and Practice in Australia. Journal of Hospitality, Leisure, Sport and Tourism Education, 3 (2). 38 - 45. ISSN 1473-8376

Smith, Aaron C. T and Westerbeek, Hans (2007) Sport as a Vehicle for Deploying Corporate Social Responsibility. Journal of Corporate Citizenship (25). pp. 43-54. ISSN 1470-5001

Spaaij, Ramon (2013) Risk, security and technology: governing football supporters in the twenty-first century. Sport in Society, 16 (2). pp. 167-183. ISSN 1743-0437 (print) 1743-0445 (online)

Spaaij, Ramon and Schulenkorf, Nico (2014) Cultivating Safe Space: Lessons for Sport-for-Development Projects and Events. Journal of Sport Management. ISSN 0888-4773 (print) 1543-270X (online)

TOWER, John and Zimmermann, JA (2016) Setting the scene for the World Leisure Journal special edition on leisure management. World Leisure Journal, 58 (1). 3 - 11. ISSN 1607-8055

Tang, CMF and King, BEM and Kulendran, Nadarajamu (2015) Estimating future room occupancy fluctuations to optimize hotel revenues. Journal of Travel and Tourism Marketing, 32 (7). 870 - 885. ISSN 1054-8408

Tower, John (2016) ANZALS: The scholarly Leisure association in Australia and New Zealand. Revista Brasileira de Estudos do Lazer, 2 (1). 3 - 12. ISSN 2358-1239

Turner, Paul and WESTERBEEK, Hans (2004) Network Relationships in the Bidding Process for Major Sporting Events. International Journal of Sport Management, 5 (4). 335 - 356. ISSN 1546-234X

WESTERBEEK, Hans (2000) The Influence of Frequency of Attendance and Age on "Place"-Specific Dimensions of Service Quality at Australian Rules Football Matches. Sport Marketing Quarterly, 9 (4). 194 - 202. ISSN 1061-6934

WESTERBEEK, Hans (2000) Sport in the Global Village: A Product-based Typology of the International Sport Industry. International Journal of Sport Management, 1 (2). 103 - 120. ISSN 1546-234X

WESTERBEEK, Hans (1999) A research classification model and some (marketing oriented) reasons for studying the culture of sport organisations. European Journal for Sport Management, 6 (2). 69 - 87. ISSN 1029-712X

WESTERBEEK, Hans and Ingerson, L (1999) Determining Key Success Criteria for Attracting Hallmark Sporting Events. Pacific Tourism Review, 3 (3/4). 239 - 253. ISSN 1088-4157

WESTERBEEK, Hans and Shilbury, David (2003) A Conceptual Model for Sport Services Marketing Research: Integrating Quality, Value and Satisfaction. International Journal of Sports Marketing & Sponsorship, 5 (1). 11 - 31. ISSN 1464-6668

WESTERBEEK, Hans and Smith, Aaron (2002) Location Dependency and Sport Sponsors: A Factor Analytic Study. Sport Marketing Quarterly, 11 (3). 140 - 151. ISSN 1061-6934

Warner, Stacy and Newland, Brianna and Green, Christine (2011) More Than Motivation: Reconsidering Volunteer Management Tools. Journal of Sport Management, 25 (5). pp. 391-407. ISSN 0888-4773 (print) 1543-270X (online)

Watne, Torgeir and Brennan, Linda (2011) Behavioral Change Starts in the Family: The Role of Family Communication and Implications for Social Marketing. Journal of Nonprofit and Public Sector Marketing, 23 (4). pp. 367-386. ISSN 1540-6997

Westerbeek, Hans (2000) Is sponsorship retention dependent on the geographic location of the sports facility? Journal of Marketing Communications, 6 (1). 53 - 68. ISSN 1352-7266

Westerbeek, Hans and Shilbury, D and Deane, JW (1995) The Australian sport system, its history and an organisational overview. European Journal for Sport Management, 2 (1). 42 - 58. ISSN 1029-712X

Westerbeek, Hans and Turner, P and Ingerson, L (2002) Key success factors in bidding for hallmark sporting events. International Marketing Review, 19 (3). 303 - 322. ISSN 0265-1335

White, Tabitha and Hede, Anne-Marie (2008) Using Narrative Inquiry to Explore the Impact of Art on Individuals. The Journal of Arts Management, Law and Society, 38 (1). pp. 19-35. ISSN 1063-2921

White, Tabitha and Rentschler, Ruth and Hede, Anne-Marie (2008) Perceptions of the Impact of Art: Implications for the Art Sector. The International Journal of the Arts in Society, 3 (1). pp. 13-22. ISSN 1883-1866

Wijaya, Serli and King, Brian and Nguyen, Thu-Huong and Morrison, Alison (2013) International visitor dining experiences: A conceptual framework. Journal of Hospitality and Tourism Management, 20. pp. 34-42. ISSN 1447-6770

Winchester, Maxwell and Romaniuk, Jenni and Bogomolova, Svetlana (2008) Positive and negative brand beliefs and brand defection/uptake. European Journal of Marketing, 42 (5/6). pp. 553-570. ISSN 0309-0566

Winchester, Maxwell and Romaniuk, Jenni (2008) Negative brand beliefs and brand usage. International Journal of Market Research, 50 (3). pp. 355-375. ISSN 1470-7853

Won, Doyeon and Zhang, Zhu (2010) The relative importance of selected risk relievers in purchasing a licenced sport team jersey online : A conjoint experiment. International Journal of Sport Management, 11 (1). pp. 1-15. ISSN 1546-234X

Zanon, D and Doucouliagos, C and Hall, J and Lockstone-Binney, Leonie (2013) Constraints to Park Visitation: A Meta-Analysis of North American Studies. Leisure Sciences, 35 (5). 475 - 493. ISSN 0149-0400

Zanon, D and Hall, J and Lockstone-Binney, Leonie and Weber, D (2014) Development of a Whole Agency Approach to Market Segmentation in Parks. Journal of Leisure Research, 46 (5). 563 - 592. ISSN 0022-2216

Zhu, Zhang and Doyeon, Won (2010) Buyer or browser? An analysis of sports fan behaviour online. International Journal of Sport Marketing and Sponsorship, 11 (2). pp. 124-139. ISSN 1464-6668

Book Section

Ali, Shameem (2011) Marketing of Unique Events to Create Destination Brands. In: Marketing Cases in the Asia-Pacific Region. Ho, Henry and Madden-Hallett, Helen, eds. John Wiley and Sons, Milton, Queensland. ISBN 9780730300250

Baka, Richard (2014) 'More Events, More Medals, More Interest!': The Growth and Expansion of the Winter Olympic Games. In: Intersections and Intersectionalities in Olympic and Paralympic studies. Twelfth International Symposium for Olympic Research. Forsyth, J and O'Bonsawin, C and Heine, M, eds. International Centre for Olympic Studies, London, Ontario, 35 - 42.

Brennan, Linda and Binney, Wayne (2008) The Redefining of Debt: Vulnerable Consumers and the Acceptance of Debt in Australia. In: Latin American Advances in Consumer Research : Sao Paulo, Brazil. Acevedo, Claudia R and Hernandez, José Mauro C and Lowrey, Tina M, eds. Association for Consumer Research, Duluth, MN. ISBN 0915552620 9780915552627

Brennan, Linda and Binney, Wayne and Grant, Sharon (2008) Sustainability: A Cross-Cultural Comparison of Attitudes and Behaviours. In: Managing and Marketing Organizations in An Era of Global Complexity : Academy of World Business, Marketing & Management Development 2008 Conference. Ogunmokun, Gabriel and Gabbay, Rony and Rose, Janelle, eds. Academy of World Business Marketing and Management Development, Perth, W.A., pp. 555-561. ISBN 9780975227220

Brennan, Linda and Binney, Wayne and McCrohan, Janelle (2009) Implanting sustainability in business strategies: CSR, Ethics or the Law? In: Sustainable Social Enterprise. Victoria Law School, VU, Melbourne, Australia, pp. 1-8. ISBN 9781862726857

Brown, Graham and Jago, Leo Kenneth and Chalip, Laurence and Ali, Shameem and Mules, Trevor (2011) Events and Destination Management. In: Destination Marketing and Management : Theories and Applications. Wang, Youcheng and Pizam, Abraham, eds. CABI, Wallingford, U.K., pp. 244-258. ISBN 9781845937621 (print), 9781845937003 (online)

Buswell, J and Parkinson, S and WESTERBEEK, Hans (1993) Leisure centres. In: Case studies in leisure management practice. Buswell, J, ed. Longman, Harlow, England, pp. 41-78. ISBN 0582098238

Demediuk, Peter and Burgess, Stephen and Solli, R (2014) Local government as a democracy actor or a service delivery actor: the supporting roles for e-governance initiatives. In: E-Governance and Social Inclusion: Concepts and Cases. Baum, S and Mahizhnan, A, eds. IGI Global, Hershey, PA, 127 - 147. ISBN 9781466661066

Drake, Colin N and Jago, Leo Kenneth and Deery, Margaret (2010) What future for corporate hospitality post the GFC? An appraisal of the marketing effectiveness of corporate hospitality. In: CAUTHE 2010 : tourism and hospitality : challenge the limits. Faculty of Business, University of Tasmania, Hobart. ISBN 9781862955608

Garma, Romana and Bove, Liliana (2011) Customers and their positive impact on service personnel job outcomes. In: Advances in service quality, innovation, and excelence. Cornell University, School of Hotel Administration, Center for Hospitality Research, Ithaca, NY, pp. 89-91. ISBN 9780578084572

Gillet, Susan and Whitelaw, Paul A (2003) The Development of Reflective Hospitality Managers. In: CAUTHE 2003 : Riding the Wave of Tourism and Hospitality Research. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, N.S.W., pp. 461-472. ISBN 1863844899

Grow, Heath Scott and Armstrong, Anona Melburnia: transforming the transaction. In: CAUTHE 2013: Tourism and Global Change: On the Edge of Something Big, Proceedings of the 23rd CAUTHE conference, Lincoln University, NZ. Council for Australasian University Tourism and Hospitality Education, Christchurch, New Zealand, pp. 251-267. ISBN 9780864762832 (CD-ROM)

HEDE, Anne-marie and Kellett, P (2014) Design processes around dynamic marketing communications for event organizations. In: Event Design: Social Perspectives and Practices. Richards, G and Marques, L and Mein, K, eds. Routledge Advances in Event Research . Routledge, Milton Park, Abingdon, Oxon, pp. 109-121. ISBN 9780415704649

Hall, John and Binney, Wayne and O'Mahony, Barry G (2003) Wine Purchasing Behaviour in Hospitality Settings: Age-Related Market Segments and Their Purchase Motivations. In: Riding the wave of tourism and hospitality research : proceedings of the Council of Australian University Tourism and Hospitality Education Conference, Coffs Harbour, 2003. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 1-11. ISBN 1863844899

Hall, John and O'Mahony, Barry G and Vieceli, Julian (2009) A Model of Predictors of Attendance at Major Sporting Events. In: Sustainable Management and Marketing Conference, Melbourne, 30th November-2nd December 2009. Tojib, Dewi, ed. Australian & New Zealand Marketing Academy, Canning Bridge, WA. ISBN 1863081585

Hede, Anne-Marie (2008) The Airey's Inlet Farmers' Market : Where the Coast Meets the Ranges. In: Food and Wine Festivals and Events Around the World : Development, Managment and Markets. Hall, Colin Michael and Sharples, Liz, eds. Elsevier, Oxford, UK, pp. 279-285. ISBN 9780750683807

Hede, Anne-Marie (2010) Attending ANZAC Day Events: Lived Experiences in the New Millennium. In: Reflections on ANZAC Day: From One Millennium to the Next. Hede, Anne-Marie and Rentschler, Ruth, eds. Heidelberg Press, Heidelberg, Australia, pp. 175-185. ISBN 9781920889425 (hbk.) 9781920889418 (pbk.)

Hede, Anne-Marie (2008) Food and Wine Festivals : Stakeholders, Long-term Outcomes and Strategies for Success. In: Food and Wine Festivals and Events Around the World : Development, Management and Markets. Hall, Colin Michael and Sharples, Liz, eds. Elsevier, Oxford, UK, pp. 85-100. ISBN 9780750683807

Holmes, Kirsten and Lockstone, Leonie and Smith, Karen and Baum, Tom (2007) Volunteers and Volunteering in Tourism: Social Science Perspectives. In: CAUTHE 2007 tourism - past achievements, future challenges. McDonnell, Ian and Grabowski, Simone and March, Roger, eds. University of Technology, Sydney, Sydney, N.S.W, pp. 1024-1034. ISBN 9780646469980

Junek, Olga and Lockstone, Leonie and Osti, Linda (2007) Event Management Education: The Students' Perspective. In: Fourth International Event Research Conference : re-evaluating the city/town : events as a catalyst for change, 11th to 12th July, 2007, Melbourne Australia. O'Mahony, Barry G and Harris, Rob and Mair, Judith, eds. Victoria University, Melbourne, Vic.. ISBN 097509579X

Lees, Gavin and Brennan, Mike (2008) A Test of the Effectiveness of Two Modes for Following Up Non-Responders to Radio Diary Research. In: Australia and New Zealand Marketing Academy Conference 2008 : marketing : shifting the focus from mainstream to offbeat. Spanjaard, Daniela and Denize, Sara and Sharma, Neeru, eds. Promaco Conventions Pty Ltd for the ANZAM 2008 Conference, Canning Bridge, WA. ISBN 1863081445

Lockstone, Leonie and Junek, Olga and Mair, Judith (2008) Experiential Learning in Event Management Education: Do Industry Placements in Degree Courses Complement Jobs Available in the Events Industry? In: CAUTHE 2008 Tourism and Hospitality Research, Training and Practice: "Where the 'bloody hell' are we?". Richardson, Scott and Fredline, Liz and Patiar, Anoop and Ternel, Megan, eds. Griffith University, Gold Coast, Queensland, pp. 1-19. ISBN 9781921291333

Lodge, Elizabeth and Binney, Wayne and Lloyd-Walker, Beverley (2009) Bringing Corporate Social Responsibility to Life - The Onus is on the Nonprofit Organisation. In: INSM 2009 : Sustainable social enterprise - International nonprofit and social marketing conference. Victoria University and Swinburne University , Melbourne, Australia, pp. 1-8. ISBN 9781862726857

Moynihan, Paul and Dai, Wei (2010) Knowledge-based service system for supply chain management. In: 2010, 7th international conference on services systems and services : proceedings of ICSSSM'10, June 28-30, 2010, Tokyo, Japan. Chen, Jian, ed. IEEE, Piscataway, N.J.. ISBN 9781424464869, 9781424464876

O'Mahony, Barry G and Hall, John and Binney, Wayne (2008) Understanding the Impact of Situational Components in Hospitality Retailing : The Case of Irish Theme Pubs. In: Global Cases on Hospitality Industry. Jauhari, Vinnie, ed. The Haworth Press, New York, USA, pp. 245-264. ISBN 9780789034151

Rahmawati, PI and De Lacy, T and Jiang, Min (2016) Harmonising CSR and climate change mitigation and adaptation strategies to build community adaptive capacity in Bali's tourism sector. In: Corporate Social Responsibility in the Hospitality and Tourism Industry. Guliani, LK and Rizwan, SA, eds. Advances in hospitality, tourism, and the services industry (AHTSI) book series . Business Science Reference, Hershey, Pennsylvania, pp. 247-267. ISBN 9781466699021

Robertson, Martin (2004) Sport and Leisure Narrative. In: Sport and Leisure Operations Management. McMahon-Beattie, Una and Yeoman, Ian, eds. Thomson Learning, London, UK, pp. 16-27. ISBN 9781844800636

Romaniuk, Jenni and Winchester, Maxwell (2007) Assessing brand positioning : to combine or to separate positive and negative attributes? In: Flexible marketing in an unpredictable world: proceedings of the 36th EMAC conference held 22-25 May 2007, Reykjavik, Iceland. Reykjavik University, Reykjavik, Iceland. ISBN 9979948353

Romaniuk, Jenni and Winchester, Maxwell (2007) The Perceptions and Loyalty of Prestige Brands. In: Proceedings of The Thought Leaders International Conference on Brand Management. Birmingham Business School, Birmingham, UK. (Unpublished)

Schwartz, E and Supovitz, F (2005) Sideline stories - the power of volunteerism. In: The sports event management and marketing. Goldblatt, J, ed. Wiley, Hoboken, New Jersey, pp. 133-134. ISBN 9780471460077

Sellitto, Carmine and Martin, Bill (2003) Leonardo's Vineyard: A Case Study of Successful Internet Adoption by an SME Australian Winery. In: Proceedings of the 4th International We-B Conference: e-Business and Information Systems. We-b Centre, Edith Cowan University, pp. 1-12. ISBN 0729805433

Shibli, S and De Bosscher, V and van Bottenburg, M and Westerbeek, Hans (2012) Measuring performance and success in elite sports. In: Managing High Performance Sport. Sotiriadou, P and De Bosscher, V, eds. Foundations of Sport Management . Routledge, Abingdon, Oxon, 30 - 44. ISBN 9780415671958

Sundstrom, Lenora J and Marchant, Daryl and Symons, Caroline (2011) Play - But Don't Stay: Women Leaders in Australian Sport. In: Sport, Culture and Society: Approaches, Methods and Perspectives. Burke, Michael and Hanlon, Clare and Thomen, Carl, eds. Maribyrnong Press, Hawthorn, Victoria, pp. 107-126. ISBN 9780975238462

Theeboom, M and Westerbeek, Hans and Knop de, P (2013) Introduction to “EU-involvement in Sport. Between Inspiration and Regulation”. In: EU-involvement in sport. Between inspiration and regulation. Theeboom, M and Westerbeek, H and De Knop, P, eds. Academic & Scientific Publishers, Brussels, Belgium, 11 - 14. ISBN 9789057182723

Thyne, Maree and Hede, Anne-Marie and White, Tabitha (2009) Co-constructing the museum visitors’ experience: a case of two literary museums. In: Proceedings of 'Sustainable Management and Marketing', the 23rd Annual Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, Victoria, Australia, 30 November - 02 December 2009. Australian and New Zealand Marketing Academy (ANZMAC), Canning Bridge, WA. ISBN 1863081585 (print) 1863081607 (print)

WESTERBEEK, Hans and Hahn, Allan (2012) The influence of commercialisation and globalisation on high performance sport. In: Managing High Performance Sport. Sotiriadou, P and De Bosscher, V, eds. Foundations of Sport Management . Routledge, Abingdon, Oxon, pp. 239-254. ISBN 9780415671958

Whitelaw, Paul A (2008) ICT and Hospitality Operations. In: Handbook of Hospitality Operations and IT. Jones, Peter, ed. Handbooks of hospitality management series . Elsevier (Butterworth-Heinemann), Oxford, UK, pp. 167-184. ISBN 9780750687539

Whitelaw, Paul A and Morda, Romana (2003) An Emotionally Intelligent Industry? Assessing The Emotional Intelligence of Hospitality Employees And Students. In: Riding the Wave of Tourism and Hospitality Research : Proceedings of The Council of Australian University Tourism and Hospitality Education Conference. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 1036-1050. ISBN 1863844899

Whitelaw, Paul A and Morda, Romana (2004) Leadership in the hospitality industries: Do women and men value different leadership styles? In: CAUTHE 2004: Creating Tourism Knowledge. Cooper, Chris and Arcodia, Charles and Solnet, David and Whitford, Michelle, eds. Council for Australian University Tourism and Hospitality Education, Australia, pp. 846-853. ISBN 1864997583

Wijaya, Serli and King, Brian and Nguyen, Thu-Huong (2013) International Visitor Encounters with Local Food: A Preliminary Conceptual framework. In: CAUTHE 2013: Tourism and Global Change: On the Edge of Something Big, Proceedings of the 23rd CAUTHE conference, Lincoln University, NZ. Fountain, Joanna and Moore, Kevin, eds. Council for Australasian University Tourism and Hospitality Education, Christchurch, New Zealand, pp. 914-924. ISBN 9780864762832 (CD-ROM)

Winchester, Maxwell and Winchester, Tiffany M (2009) Exploring Negativity Bias in Brand Beliefs and Stated Brand Switching Propensity. In: Sustainable Management and Marketing. Australian and New Zealand Marketing Academy (ANZMAC), Melbourne, Australia, pp. 1-10. ISBN 1863081585

Monograph

Hayton, Geoff and Guthrie, Hugh (1987) Analysis for industry training committees: a definitions paper. Other. TAFE National Centre for Research and Development, Adelaide, Australia.

Tower, John and McDonald, K and Stewart, B (2014) Community Benefits of Victorian Aquatic and Recreation Centres : technical report for Aquatics and Recreation Victoria. Technical Report. Victoria University, Institute of Sport, Exercise and Active Living, Melbourne.

Conference or Workshop Item

Ayob, Mohd faizal and Jeffridzal, I and Nordin, NF (2016) How do small-and-medium-sized hotels (SMHs) in Malaysia adopt social media and online reviews? : an exploratory study. In: International Social Sciences and Tourism Research Conference, 20 April 2016-22 April 2016, Kuala Terengganu. Malaysia.

Brennan, Linda and Binney, Wayne (2008) "I have to want to do it" : gaining 'voluntary' compliance with fear, guilt and shame appeals in social marketing campaigns. In: World Social Marketing Conference 2008, 29-30 September 2008, Brighton and Hove City, England. (Unpublished)

Drake, Colin and Jago, Leo and Deery, Margaret (2009) Corporate hospitality at special events : is it fundamental in B2B marketing communications or just 'froth And bubble'? In: International Event Management Summit - Meeting the challenge of sustainable development : how do public and corporate events engage with the global agenda?, 6--07 July 2009, Surfers Paradise, Queensland.

Kohlborn, T and Fielt, E and Rosemann, M and Korthaus, Axel (2009) Towards a Service Portfolio Management Framework. In: 20th Australasian Conference on Information Systems, ACIS 2009, 02 December 2009-04 December 2009, Monash University, Melbourne.

Ott, C and Korthaus, Axel and Böhmann, T and Rosemann, M and Krcmar, H (2010) Towards a reference model for SOA governance. In: CAiSE Forum-2010, 09 June 2010-11 June 2010, Hammamet, Tunisia.

Tower, John and McDonald, K (2015) Community benefits of aquatic and recreation centres. In: Leisure Studies Association LSA 2015 Conference - Creating Leisure, 07 July 2015-09 July 2015, Bournemouth University, Bournemouth, England.

Zheng, C and Lamond, David and Kam, B (2008) The Impact of Selected HR Practices on Service Firm Performance in Asia. In: Asia Academy of Management Conference, 14 December 2008-16 December 2008, Taipei.

Book

Dickman, Sharron (1981) The tourists are coming, the tourists are coming! : an introductory text to the travel and tourism industry. Footscray Institute of Technology, Footscray, Vic..

Hoye, Russell and Smith, A and Stewart, B and Nicholson, M and Westerbeek, Hans (2012) Sport Management Principles and Applications. Routledge, Abingdon, Oxon. ISBN 9781856178198

Shilbury, David and Quick, Shayne and Westerbeek, Hans (2003) Strategic Sport Marketing. Sport Management Series . Allen & Unwin, Crows Nest, NSW. ISBN 9781865089188

Shilbury, David and Quick, Shayne and Westerbeek, Hans (1998) Strategic Sport Marketing. Allen & Unwin, Sydney. ISBN 9781864484618

Shilbury, David and Westerbeek, Hans and Quick, Shayne and Funk, Daniel and Karg, Adam (2014) Strategic Sport Marketing. Sport Management Series . Allen & Unwin, Sydney. ISBN 9781743314777

Verhoogt, P and WESTERBEEK, Hans and Boer de, W and Schoemaker, J (2013) Sport and innovation: A success story? An international survey about innovation in sport. Arko Sports Media, Nieuwegein, Netherlands. ISBN 9789054722427

Westerbeek, Hans (2010) International Sport Marketing: About service quality in the football industry. Lambert Academic Publishing. ISBN 978383834011

Westerbeek, Hans and Smith, Aaron (2005) Business Leadership and the Lessons from Sport. Palgrave Macmillan, Houndmills, Basingstoke. ISBN 9781403947161

Westerbeek, Hans and Smith, Aaron and Turner, Paul and Emery, Paul and Green, Christine and van Leeuwen, Leeuwen (2006) Managing Sport Facilities and Major Events. Routledge, Abingdon, Oxon. ISBN 9780415401081

Thesis

Bhandari, Mahesh Singh (2010) Impact of varying service recovery attributes on outcomes in process-based and outcome-based service failure : an empirical examination. PhD thesis, Victoria University.

Cheok, Jason (2016) ‘Friction’ in cross-cultural service interactions: narratives from guests and service-providers of a five star luxury hotel. PhD thesis, Victoria University.

Dingle, Greg (2015) Playing the Carbon Game: A Study of Climate Change Impacts and Responses at Organisations Managing Major Australian Sport Stadia. PhD thesis, Victoria University.

Forsell, Thomas Edward (2013) An Exploratory Study of the Nature of Social Capital in Local Area Leisure Clubs. PhD thesis, Victoria University.

Franzese, Pasquale (2010) A framework for the successful outsourcing of Australian corporate real estate. PhD thesis, Victoria University.

Grow, Heath Scott (2014) Praeesse in hospitio: an investigation into leadership styles of hotel managers. PhD thesis, Victoria University.

Hede, Anne-Marie (1999) A research agenda for the study of empowerment in hospitality organisations. Research Master thesis, Victoria University of Technology.

Hungchen, Hsieh (2008) Empathy and consumer purchase intentions : an empirical investigation of upscale restaurants. PhD thesis, Victoria University.

Khemthong, Suree (2007) Adoption and diffusion of Internet and Web technologies in hotel marketing : a study of hotels in Thailand and Australia. PhD thesis, Victoria University.

Leepaiboon, Pannakarn (2007) A model of consumer decision-making for the adoption of Thai food in Victoria, Australia. PhD thesis, Victoria University.

Mansour, Gerard (1994) Child care in the retail industry in Victoria. Research Master thesis, Victoria University of Technology.

McLeod, Jason B (1993) The identification of key variables which impact on patron demand at major special events. Coursework Master thesis, Victoria University of Technology.

Michael, Ian and Patel, Altaf (1997) The economic impact of overseas students on tourism in Victoria. Coursework Master thesis, Victoria University of Technology.

Moynihan, Paul (2013) Knowledge-based SOA framework for improved supply chain integration and delivery. Research Master thesis, Victoria University.

Vipond, Maureen (2000) A study of staff satisfaction in two call centres. Coursework Master thesis, Victoria University of Technology.

Wong, Chui Yim (2005) The impact of foreign versus local aspects of country-of-origin on Chinese consumers' evaluation of home and foreign products. Research Master thesis, Victoria University .

Wright, Shane (1997) The impact of change on corporate service staff in a public safety agency. Research Master thesis, Victoria University of Technology.

Zhu, Liang (1993) A study of the dairy industry in China, and Australia's export potential. Research Master thesis, Victoria University of Technology.