1504 Services

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Number of items at this level: 241.
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1981

Dickman, Sharron (1981) The tourists are coming, the tourists are coming! : an introductory text to the travel and tourism industry. Footscray Institute of Technology, Footscray, Vic..

1987

Hayton, Geoff and Guthrie, Hugh (1987) Analysis for industry training committees: a definitions paper. Other. TAFE National Centre for Research and Development, Adelaide, Australia.

1993

Buswell, J, Parkinson, S and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (1993) Leisure centres. In: Case studies in leisure management practice. Buswell, J, ed. Longman, Harlow, England, pp. 41-78.

McLeod, Jason B (1993) The identification of key variables which impact on patron demand at major special events. Coursework Master thesis, Victoria University of Technology.

Zhu, Liang (1993) A study of the dairy industry in China, and Australia's export potential. Research Master thesis, Victoria University of Technology.

1994

Mansour, Gerard (1994) Child care in the retail industry in Victoria. Research Master thesis, Victoria University of Technology.

June 1995

Westerbeek, Hans ORCID: 0000-0001-5092-9676, Shilbury, David and Deane, JW (1995) The Australian sport system, its history and an organisational overview. European Journal for Sport Management, 2 (1). 42 - 58. ISSN 1029-712X

1997

Michael, Ian and Patel, Altaf (1997) The economic impact of overseas students on tourism in Victoria. Coursework Master thesis, Victoria University of Technology.

Wright, Shane (1997) The impact of change on corporate service staff in a public safety agency. Research Master thesis, Victoria University of Technology.

1998

Shilbury, David, Quick, Shayne and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (1998) Strategic Sport Marketing. Allen & Unwin, Sydney.

1999

Hede, Anne-Marie (1999) A research agenda for the study of empowerment in hospitality organisations. Research Master thesis, Victoria University of Technology.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Ingerson, L (1999) Determining Key Success Criteria for Attracting Hallmark Sporting Events. Pacific Tourism Review, 3 (3/4). 239 - 253. ISSN 1088-4157

December 1999

Westerbeek, Hans ORCID: 0000-0001-5092-9676 (1999) A research classification model and some (marketing oriented) reasons for studying the culture of sport organisations. European Journal for Sport Management, 6 (2). 69 - 87. ISSN 1029-712X

2000

Vipond, Maureen (2000) A study of staff satisfaction in two call centres. Coursework Master thesis, Victoria University of Technology.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2000) The Influence of Frequency of Attendance and Age on "Place"-Specific Dimensions of Service Quality at Australian Rules Football Matches. Sport Marketing Quarterly, 9 (4). 194 - 202. ISSN 1061-6934

Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2000) Is sponsorship retention dependent on the geographic location of the sports facility? Journal of Marketing Communications, 6 (1). 53 - 68. ISSN 1352-7266

Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2000) Sport in the Global Village: A Product-based Typology of the International Sport Industry. International Journal of Sport Management, 1 (2). 103 - 120. ISSN 1546-234X

July 2000

Zeller, Bruno (2000) The UN Convention on Contracts for the International Sale of Goods (CISG) - A Leap Forward Towards Unified International Sales Laws. Working Paper. Pace Law School, New York, USA.

2001

Hall, John and Winchester, Maxwell (2001) Empirical Analysis of Spawton’S (1991) Segmentation of the Australian Wine Market. Asia Pacific Advances in Consumer Research, 4. 319-327.

2002

Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Smith, A (2002) Location Dependency and Sport Sponsors: A Factor Analytic Study. Sport Marketing Quarterly, 11 (3). 140 - 151. ISSN 1061-6934

Westerbeek, Hans ORCID: 0000-0001-5092-9676, Turner, P and Ingerson, L (2002) Key success factors in bidding for hallmark sporting events. International Marketing Review, 19 (3). 303 - 322. ISSN 0265-1335

2003

Gillet, Susan and Whitelaw, Paul A (2003) The Development of Reflective Hospitality Managers. In: CAUTHE 2003 : Riding the Wave of Tourism and Hospitality Research. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, N.S.W., pp. 461-472.

Hall, John, Binney, Wayne and O'Mahony, Barry G (2003) Wine Purchasing Behaviour in Hospitality Settings: Age-Related Market Segments and Their Purchase Motivations. In: Riding the wave of tourism and hospitality research : proceedings of the Council of Australian University Tourism and Hospitality Education Conference, Coffs Harbour, 2003. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 1-11.

Shilbury, D, Quick, S and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2003) Strategic Sport Marketing. (2nd ed.) Sport Management Series . Allen & Unwin, Crows Nest, NSW.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Shilbury, D (2003) A Conceptual Model for Sport Services Marketing Research: Integrating Quality, Value and Satisfaction. International Journal of Sports Marketing and Sponsorship, 5 (1). 3 - 23. ISSN 1464-6668

Whitelaw, Paul A and Morda, Romana (2003) An Emotionally Intelligent Industry? Assessing The Emotional Intelligence of Hospitality Employees And Students. In: Riding the Wave of Tourism and Hospitality Research : Proceedings of The Council of Australian University Tourism and Hospitality Education Conference. Braithwaite, Robyn L and Braithwaite, Richard W, eds. Southern Cross University, Lismore, NSW, pp. 1036-1050.

November 2003

Sellitto, Carmine and Martin, Bill (2003) Leonardo's Vineyard: A Case Study of Successful Internet Adoption by an SME Australian Winery. In: Proceedings of the 4th International We-B Conference: e-Business and Information Systems. We-b Centre, Edith Cowan University, pp. 1-12.

2004

O'Mahony, Barry G, Hall, John, Binney, Wayne and Hede, Anne-Marie (2004) An Investigation into the Influence of Situational Components in Hospitality Retailing. In: Virtue in marketing : proceedings of the Academy of Marketing Conference, 6-9 July 2004, University of Gloucestershire Business School. University of Gloucesterhire Business School, Cheltenham, U.K..

Robertson, Martin (2004) Sport and Leisure Narrative. In: Sport and Leisure Operations Management. McMahon-Beattie, Una and Yeoman, Ian, eds. Thomson Learning, London, UK, pp. 16-27.

Smith, A and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2004) ‘Professional’ Sport Management Education and Practice in Australia. Journal of Hospitality, Leisure, Sport and Tourism Education, 3 (2). 38 - 45. ISSN 1473-8376

Turner, P and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2004) Network Relationships in the Bidding Process for Major Sporting Events. International Journal of Sport Management, 5 (4). 335 - 356. ISSN 1546-234X

Whitelaw, Paul A and Morda, Romana (2004) Leadership in the hospitality industries: Do women and men value different leadership styles? In: CAUTHE 2004: Creating Tourism Knowledge. Cooper, Chris, Arcodia, Charles, Solnet, David and Whitford, Michelle, eds. Council for Australian University Tourism and Hospitality Education, Australia, pp. 846-853.

2005

Miller, Stephanie (2005) Micro-level Clusters in the Australian Dairy Industry. Working Paper. Victoria University, Melbourne, Australia.

Schwartz, E and Supovitz, F (2005) Sideline stories - the power of volunteerism. In: The sports event management and marketing. Goldblatt, J, ed. Wiley, Hoboken, New Jersey, pp. 133-134.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Smith, A (2005) Topmanagement van sporttoppers : vijftig leiderschapslessen uit de sport. Arko Sports Media, Nieuwegein, The Netherlands.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Smith, Aaron (2005) Business Leadership and the Lessons from Sport. Palgrave Macmillan, Houndmills, Basingstoke.

Wong, Chui Yim (2005) The impact of foreign versus local aspects of country-of-origin on Chinese consumers' evaluation of home and foreign products. Research Master thesis, Victoria University.

2006

McCawley, Anne-Louise, Tilse, Cheryl, Wilson, Jill, Setterlund, Deborah and Rosenman, Linda (2006) Access to Assets, older people with impaired capacity and financial abuse. Journal of Adult Protection, 8 (1). pp. 20-32. ISSN 1466-8203

Schwarz, Eric ORCID: 0000-0002-2035-7723 and Tait, R (2006) All together now: A look at the significance of local festivals. Australasian Leisure Management, 58. 48 - 51. ISSN 1446-1374

Schwarz, Eric ORCID: 0000-0002-2035-7723 and Tait, R (2006) The Horsham awakenings disability arts festival. Australasian Parks and Leisure, 9 (3). 12 - 14. ISSN 1446-5604

January 2006

Hadfield, Jill, Hadfield, Charles and Andrew, Martin (2006) Estate agent language. ELT Journal, 60 (1). pp. 71-75. ISSN 0951-0893 (print) 1477-4526 (online)

August 2006

Westerbeek, Hans ORCID: 0000-0001-5092-9676, Smith, Aaron, Turner, Paul, Emery, Paul, Green, Christine and van Leeuwen, Leeuwen (2006) Managing Sport Facilities and Major Events. Routledge, Abingdon, Oxon.

1 November 2006

Taylor, Tracy ORCID: 0000-0002-8847-7692 and Toohey, Kristine (2006) Security, Perceived Safety, and Event Attendee Enjoyment at the 2003 Rugby World Cup. Tourism Review International, 10 (4). pp. 257-267. ISSN 1544-2721

2007

Holmes, Kirsten, Lockstone, Leonie, Smith, Karen and Baum, Tom (2007) Volunteers and Volunteering in Tourism: Social Science Perspectives. In: CAUTHE 2007 tourism - past achievements, future challenges. McDonnell, Ian, Grabowski, Simone and March, Roger, eds. University of Technology, Sydney, Sydney, N.S.W, pp. 1024-1034.

Junek, Olga, Lockstone, Leonie and Osti, Linda (2007) Event Management Education: The Students' Perspective. In: Fourth International Event Research Conference : re-evaluating the city/town : events as a catalyst for change, 11th to 12th July, 2007, Melbourne Australia. O'Mahony, Barry G, Harris, Rob and Mair, Judith, eds. Victoria University, Melbourne, Vic..

Khemthong, Suree (2007) Adoption and diffusion of Internet and Web technologies in hotel marketing: a study of hotels in Thailand and Australia. PhD thesis, Victoria University.

Leepaiboon, Pannakarn (2007) A model of consumer decision-making for the adoption of Thai food in Victoria, Australia. PhD thesis, Victoria University.

Mason, Robb and O'Mahony, Barry G (2007) On the Trail of Food and Wine: The tourist search for meaningful experience. Annals of Leisure Research, 10 (3/4). pp. 498-517. ISSN 1174-5398

Morrison, Alison and Conway, F (2007) The Status of the Small Hotel Firm. The Service Industries Journal , 27 (1). pp. 47-58. ISSN 0264-2069 (print) 1743-9507 (online)

O'Mahony, Barry G (2007) Culinary imagination: the essential ingredient in food and beverage management. Journal of Hospitality and Tourism Management, 14 (1). pp. 1-5. ISSN 1447-6770

O'Mahony, Barry G (2007) Uncontested space: case studies of the Irish involvement in the hospitality industry in colonial Victoria. International Journal of Culture, Tourism and Hospitality Research, 1 (3). pp. 203-213. ISSN 1750-6182

Romaniuk, Jenni and Winchester, Maxwell (2007) Assessing brand positioning : to combine or to separate positive and negative attributes? In: Flexible marketing in an unpredictable world: proceedings of the 36th EMAC conference held 22-25 May 2007, Reykjavik, Iceland. Reykjavik University, Reykjavik, Iceland.

Romaniuk, Jenni and Winchester, Maxwell (2007) The Perceptions and Loyalty of Prestige Brands. In: Proceedings of The Thought Leaders International Conference on Brand Management. Birmingham Business School, Birmingham, UK. (Unpublished)

Schwarz, Eric ORCID: 0000-0002-2035-7723 (2007) High stakes: The development of the Australian Poker League. Australasian Leisure Management, 60. 58 - 59. ISSN 1446-1374

Schwarz, Eric ORCID: 0000-0002-2035-7723 and Tait, R (2007) Recreation, Arts, Events and Festivals: Their Contribution to a Sense of Community in the Colac–Otway Shire of Country Victoria. Rural Society, 17 (2). 125 - 138. ISSN 1037-1656

Smith, Aaron C. T and Westerbeek, Hans (2007) Sport as a Vehicle for Deploying Corporate Social Responsibility. Journal of Corporate Citizenship (25). pp. 43-54. ISSN 1470-5001

2008

Brennan, Linda and Binney, Wayne (2008) Concepts in Conflict: Social Marketing and Sustainability. Journal of Non Profit and Public Sector Marketing, 20 (2). pp. 261-282. ISSN 1049-5142

Brennan, Linda and Binney, Wayne (2008) "I have to want to do it" : gaining 'voluntary' compliance with fear, guilt and shame appeals in social marketing campaigns. In: World Social Marketing Conference 2008, 29-30 September 2008, Brighton and Hove City, England. (Unpublished)

Brennan, Linda and Binney, Wayne (2008) The Redefining of Debt: Vulnerable Consumers and the Acceptance of Debt in Australia. In: Latin American Advances in Consumer Research : Sao Paulo, Brazil. Acevedo, Claudia R, Hernandez, José Mauro C and Lowrey, Tina M, eds. Association for Consumer Research, Duluth, MN.

Brennan, Linda, Binney, Wayne and Grant, Sharon (2008) Sustainability: A Cross-Cultural Comparison of Attitudes and Behaviours. In: Managing and Marketing Organizations in An Era of Global Complexity : Academy of World Business, Marketing & Management Development 2008 Conference. Ogunmokun, Gabriel, Gabbay, Rony and Rose, Janelle, eds. Academy of World Business Marketing and Management Development, Perth, W.A., pp. 555-561.

Hede, Anne-Marie (2008) The Airey's Inlet Farmers' Market : Where the Coast Meets the Ranges. In: Food and Wine Festivals and Events Around the World : Development, Managment and Markets. Hall, Colin Michael and Sharples, Liz, eds. Elsevier, Oxford, UK, pp. 279-285.

Hede, Anne-Marie (2008) Food and Wine Festivals : Stakeholders, Long-term Outcomes and Strategies for Success. In: Food and Wine Festivals and Events Around the World : Development, Management and Markets. Hall, Colin Michael and Sharples, Liz, eds. Elsevier, Oxford, UK, pp. 85-100.

Hungchen, Hsieh (2008) Empathy and consumer purchase intentions : an empirical investigation of upscale restaurants. PhD thesis, Victoria University.

Josiassen, Alexander and Harzing, Anne-Wil (2008) Descending from the Ivory Tower: Reflections on the Relevance and Future of Country-of-Origin Research. European Management Review, 5 (4). pp. 264-270. ISSN 1740-4754

Josiassen, Alexander, Lukas, Bryan and Whitwell, Gregory (2008) Country-of-Origin Contingencies: Competing Perspectives on Product Familiarity and Product Involvement. International Marketing Review, 25 (4). pp. 423-440. ISSN 0265-1335

Kellett, Pamm and Hede, Anne-Marie (2008) Developing a Sport Museum: The Case of Tennis Australia and the Tennis Heritage Collection. Sport Management Review, 11 (1). pp. 93-120. ISSN 1441-3523

Kellett, Pamm, Hede, Anne-Marie and Chalip, Laurence (2008) Social Policy for Sport Events: Leveraging (Relationships with) Teams from Other Nations for Community Benefit. European Sport Management Quarterly, 8 (2). pp. 101-121. ISSN 1618-4742

Lees, Gavin and Brennan, Mike (2008) A Test of the Effectiveness of Two Modes for Following Up Non-Responders to Radio Diary Research. Marketing Bulletin, 19. ISSN 1176-645X

Lees, Gavin and Brennan, Mike (2008) A Test of the Effectiveness of Two Modes for Following Up Non-Responders to Radio Diary Research. In: Australia and New Zealand Marketing Academy Conference 2008 : marketing : shifting the focus from mainstream to offbeat. Spanjaard, Daniela, Denize, Sara and Sharma, Neeru, eds. Promaco Conventions Pty Ltd for the ANZAM 2008 Conference, Canning Bridge, WA.

Lockstone, Leonie, Junek, Olga and Mair, Judith (2008) Experiential Learning in Event Management Education: Do Industry Placements in Degree Courses Complement Jobs Available in the Events Industry? In: CAUTHE 2008 Tourism and Hospitality Research, Training and Practice: "Where the 'bloody hell' are we?". Richardson, Scott, Fredline, Liz, Patiar, Anoop and Ternel, Megan, eds. Griffith University, Gold Coast, Queensland, pp. 1-19.

Matawie, K. M and Assaf, Albert (2008) Efficiency Comparison of Heterogeneous Operational Groups. International Journal of Computer and Information Engineering, 2 (2). pp. 96-99. ISSN 2010-3921

Matawie, K. M and Assaf, Albert (2008) A metafrontier model to assess regional efficiency differences. Journal of Modelling in Management, 3 (3). pp. 268-276. ISSN 1746-5664

Morrison, Alison and O'Gorman, K (2008) Hospitality studies and hospitality management: A symbiotic relationship. International Journal of Hospitality Management, 27 (2). pp. 214-221. ISSN 0278-4319

O'Mahony, Barry G, Hall, John and Binney, Wayne (2008) Understanding the Impact of Situational Components in Hospitality Retailing : The Case of Irish Theme Pubs. In: Global Cases on Hospitality Industry. Jauhari, Vinnie, ed. The Haworth Press, New York, USA, pp. 245-264.

Polonsky, Michael Jay and Grau, Stacy Landreth (2008) Evaluating the social value of charitable organizations: a conceptual foundation. Journal of Macromarketing, 28 (2). pp. 130-140. ISSN 0276-1467

Schwarz, Eric ORCID: 0000-0002-2035-7723 and Hunter, JD (2008) Advanced Theory and Practice in Sport Marketing. Butterworth-Heinemann, Oxford, UK.

West, Douglas, Ford, John, Magnini, Vincent, La Tour, Michael and Polonsky, Michael Jay (2008) A Backward Glance of Who and What Marketing Scholars Have Been Researching, 1977-2002. In: Proceedings of the Academy of Marketing Science Annual Conference, Vancouver, 28-31 May. Springer, pp. 334-338.

White, Tabitha and Hede, Anne-Marie (2008) Using Narrative Inquiry to Explore the Impact of Art on Individuals. The Journal of Arts Management, Law and Society, 38 (1). pp. 19-35. ISSN 1063-2921

White, Tabitha, Rentschler, Ruth and Hede, Anne-Marie (2008) Perceptions of the Impact of Art: Implications for the Art Sector. The International Journal of the Arts in Society, 3 (1). pp. 13-22. ISSN 1883-1866

Whitelaw, Paul A (2008) ICT and Hospitality Operations. In: Handbook of Hospitality Operations and IT. Jones, Peter, ed. Handbooks of hospitality management series . Elsevier (Butterworth-Heinemann), Oxford, UK, pp. 167-184.

Winchester, Maxwell and Romaniuk, Jenni (2008) Negative brand beliefs and brand usage. International Journal of Market Research, 50 (3). pp. 355-375. ISSN 1470-7853

Winchester, Maxwell, Romaniuk, Jenni and Bogomolova, Svetlana (2008) Positive and negative brand beliefs and brand defection/uptake. European Journal of Marketing, 42 (5/6). pp. 553-570. ISSN 0309-0566

Zheng, C, Lamond, David ORCID: 0000-0002-5372-0103 and Kam, B (2008) The Impact of Selected HR Practices on Service Firm Performance in Asia. In: Asia Academy of Management Conference, 14 December 2008-16 December 2008, Taipei.

July 2008

Shilbury, D and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2008) Increasing the Focus on “Place” in the Marketing Mix for Facility Dependent Sport Services. Sport Management Review, 2 (1). 1 - 23. ISSN 1441-3523

24 October 2008

Ali-Knight, J, Robertson, Martin ORCID: 0000-0002-5787-8549, Fyall, A and Ladkin, A (2008) Introduction. In: International Perspectives of Festivals and Events : Paradigms of Analysis. Ali-Knight, J, Robertson, Martin, Fyall, A and Ladkin, A, eds. Advances in tourism research series . Academic Press, San Diego, California, xix-xix.

2009

Brennan, Linda, Binney, Wayne and McCrohan, Janelle (2009) Implanting sustainability in business strategies: CSR, Ethics or the Law? In: Sustainable Social Enterprise. Victoria Law School, VU, Melbourne, Australia, pp. 1-8.

Drake, Colin, Jago, L and Deery, M (2009) Corporate hospitality at special events : is it fundamental in B2B marketing communications or just 'froth And bubble'? In: International Event Management Summit - Meeting the challenge of sustainable development : how do public and corporate events engage with the global agenda?, 06 July 2009-07 July 2009, Surfers Paradise, Queensland.

Hall, John, O'Mahony, Barry G and Vieceli, Julian (2009) A Model of Predictors of Attendance at Major Sporting Events. In: Sustainable Management and Marketing Conference, Melbourne, 30th November-2nd December 2009. Tojib, Dewi, ed. Australian & New Zealand Marketing Academy, Canning Bridge, WA.

Hede, Anne-Marie and Stokes, Robyn (2009) Network Analysis of Tourism Events: An Approach to Improve Marketing Practices for Sustainable Tourism. Journal of Travel and Tourism Marketing, 26. pp. 656-669. ISSN 1054-8408

Kohlborn, T, Fielt, E, Rosemann, M and Korthaus, Axel ORCID: 0000-0002-4150-8607 (2009) Towards a Service Portfolio Management Framework. In: 20th Australasian Conference on Information Systems, ACIS 2009, 02 December 2009-04 December 2009, Monash University, Melbourne.

Lodge, Elizabeth, Binney, Wayne and Lloyd-Walker, Beverley (2009) Bringing Corporate Social Responsibility to Life - The Onus is on the Nonprofit Organisation. In: INSM 2009 : Sustainable social enterprise - International nonprofit and social marketing conference. Victoria University and Swinburne University , Melbourne, Australia, pp. 1-8.

Lugosi, Peter, Lynch, Paul and Morrison, Alison (2009) Critical hospitality management research. The Service Industries Journal , 29 (10). pp. 1465-1478. ISSN 0264-2069 (print) 1743-9507 (online)

Ramsey White, Tabitha, Hede, Anne-Marie and Rentschler, Ruth (2009) Lessons from arts experiences for service-dominant logic. Marketing Intelligence and Planning, 27 (6). pp. 775-788. ISSN 0263-4503

Schwarz, Eric ORCID: 0000-0002-2035-7723 (2009) Building a sense of community through sport programming and special events: the role of sport marketing in contributing to social capital. International Journal of Entrepreneurship and Small Business, 7 (4). 478 - 487. ISSN 1476-1297

Thyne, Maree, Hede, Anne-Marie and White, Tabitha (2009) Co-constructing the museum visitors’ experience: a case of two literary museums. In: Proceedings of 'Sustainable Management and Marketing', the 23rd Annual Australian and New Zealand Marketing Academy Conference (ANZMAC), Melbourne, Victoria, Australia, 30 November - 02 December 2009. Australian and New Zealand Marketing Academy (ANZMAC), Canning Bridge, WA.

Winchester, Maxwell and Winchester, Tiffany M (2009) Exploring Negativity Bias in Brand Beliefs and Stated Brand Switching Propensity. In: Australian and New Zealand Marketing Academy. Conference (2009 : Melbourne, Vic.), 30 November - 2 December 2009, Melbourne, Victoria.

2010

Assaf, Albert, Barros, Carlos Pestana and Josiassen, Alexander (2010) Hotel efficiency: a bootstrapped metafrontier approach. International Journal of Hospitality Management, 29 (3). pp. 468-475. ISSN 0278-4319

Assaf, Albert and Matawie, K. M (2010) A Bootstrapped Metafrontier Model. Applied Economic Letters, 17 (6). pp. 613-617. ISSN 1350-4851

Bhandari, Mahesh Singh (2010) Impact of varying service recovery attributes on outcomes in process-based and outcome-based service failure : an empirical examination. PhD thesis, Victoria University.

Brennan, Mike and Lees, Gavin (2010) A Test of Five Methods for Recruiting a Radio Diary Panel. Australasian Journal of Market and Social Research, 18 (1). pp. 7-13. ISSN 1832-7362

Drake, Colin N, Jago, Leo Kenneth and Deery, Margaret (2010) What future for corporate hospitality post the GFC? An appraisal of the marketing effectiveness of corporate hospitality. In: CAUTHE 2010 : tourism and hospitality : challenge the limits. Faculty of Business, University of Tasmania, Hobart.

Franzese, Pasquale (2010) A framework for the successful outsourcing of Australian corporate real estate. PhD thesis, Victoria University.

Gutierrez, Ben Paul B and Jegasothy, Kandiah (2010) Identifying Shopping Problems and Improving Retail Patronage Among Urban Filipino Customers. Philippine Management Review, 17. pp. 66-79. ISSN 1656-5363

Hede, Anne-Marie (2010) Attending ANZAC Day Events: Lived Experiences in the New Millennium. In: Reflections on ANZAC Day: From One Millennium to the Next. Hede, Anne-Marie and Rentschler, Ruth, eds. Heidelberg Press, Heidelberg, Australia, pp. 175-185.

Holmes, Kirsten, Smith, Karen, Lockstone, Leonie and Baum, Tom (2010) Developing the Dimensions of Tourism Volunteering. Leisure Sciences, 32 (3). pp. 255-269. ISSN 0149-0400 (print) 1521-0588 (online)

Lockstone-Binney, Leonie, Smith, Karen and Baum, Tom (2010) Volunteering Flexibility Across the Tourism Sector. Managing Leisure, 15 (1-2). pp. 111-127. ISSN 1360-6719 (print) 1466-450X (online)

Matawie, K. M and Assaf, Albert (2010) Bayesian and DEA efficiency modelling: an application to hospital foodservice operations. Journal of Applied Statistics, 37 (6). pp. 945-953. ISSN 0266-4763 (print) 1360-0532 (online)

Miranda, Mario J and Konya, Laszlo (2010) Early Gift Card Redemption Could Help Stores Grow Business Faster. Services Marketing Quarterly, 31 (3). pp. 320-333. ISSN 1533-2969 (print) 1533-2977 (online)

Moynihan, Paul and Dai, Wei (2010) Knowledge-based service system for supply chain management. In: 2010, 7th international conference on services systems and services : proceedings of ICSSSM'10, June 28-30, 2010, Tokyo, Japan. Chen, Jian, ed. IEEE, Piscataway, N.J..

Ott, C, Korthaus, Axel ORCID: 0000-0002-4150-8607, Böhmann, T, Rosemann, M and Krcmar, H (2010) Towards a reference model for SOA governance. In: CAiSE Forum-2010, 09 June 2010-11 June 2010, Hammamet, Tunisia.

Paguio, Rafael (2010) CRM technology: can adoption increase service quality and perceived value in maintenance services? International Journal of Services Sciences , 3 (2/3). pp. 250-268. ISSN 1753-1446 (print) 1753-1454 (online)

Schwarz, Eric ORCID: 0000-0002-2035-7723 (2010) The reciprocal and influential connection between sport marketing and management and the sport sciences. International Journal of Sport Management and Marketing, 7 (1/2). 33 - 43. ISSN 1475-8962

Westerbeek, Hans (2010) International Sport Marketing: About service quality in the football industry. Lambert Academic Publishing.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Linley, Michael ORCID: 0000-0001-5278-1177 (2010) Destination branding through sport: comparing Melbourne and Delhi. In: Deutscher Sportokonomie-Kongress Markenmanagement im Sport, 17 November 2010-19 November 2010, Cologne, Germany.

Won, Doyeon and Zhang, Zhu (2010) The relative importance of selected risk relievers in purchasing a licenced sport team jersey online : A conjoint experiment. International Journal of Sport Management, 11 (1). pp. 1-15. ISSN 1546-234X

Zhu, Zhang and Doyeon, Won (2010) Buyer or browser? An analysis of sports fan behaviour online. International Journal of Sport Marketing and Sponsorship, 11 (2). pp. 124-139. ISSN 1464-6668

October 2010

Prentice, Catherine and King, Brian (2010) The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees. Tourism and Hospitality Research, 11 (1). pp. 49-66. ISSN 1467-3584 (print) 1742-9692 (online)

Schwarz, Eric ORCID: 0000-0002-2035-7723 (2010) The role of recovery marketing to recapture a sport market over the past decade: From travel and tourism to professional and amateur sport business. Journal of Applied Marketing Theory, 1 (2). 24 - 35. ISSN 2151-3236

2011

Ali, Shameem (2011) Marketing of Unique Events to Create Destination Brands. In: Marketing Cases in the Asia-Pacific Region. Ho, Henry and Madden-Hallett, Helen, eds. John Wiley and Sons, Milton, Queensland.

Brown, Graham, Jago, Leo Kenneth, Chalip, Laurence, Ali, Shameem and Mules, Trevor (2011) Events and Destination Management. In: Destination Marketing and Management : Theories and Applications. Wang, Youcheng and Pizam, Abraham, eds. CABI, Wallingford, U.K., pp. 244-258.

Garma, Romana and Bove, Liliana (2011) Customers and their positive impact on service personnel job outcomes. In: Advances in service quality, innovation, and excelence. Cornell University, School of Hotel Administration, Center for Hospitality Research, Ithaca, NY, pp. 89-91.

Prentice, Catherine and King, Brian (2011) Relationship marketing in the casino industry. Journal of Vacation Marketing, 17 (1). pp. 51-63. ISSN 1356-7667 (print) 1479-1870 (online)

Sundstrom, Lenora J, Marchant, Daryl and Symons, Caroline (2011) Play - But Don't Stay: Women Leaders in Australian Sport. In: Sport, Culture and Society: Approaches, Methods and Perspectives. Burke, Michael, Hanlon, Clare and Thomen, Carl, eds. Maribyrnong Press, Hawthorn, Victoria, pp. 107-126.

Warner, Stacy, Newland, Brianna and Green, Christine (2011) More Than Motivation: Reconsidering Volunteer Management Tools. Journal of Sport Management, 25 (5). pp. 391-407. ISSN 0888-4773 (print) 1543-270X (online)

Watne, Torgeir and Brennan, Linda (2011) Behavioral Change Starts in the Family: The Role of Family Communication and Implications for Social Marketing. Journal of Nonprofit and Public Sector Marketing, 23 (4). pp. 367-386. ISSN 1540-6997

November 2011

Schwarz, Eric ORCID: 0000-0002-2035-7723 and Branch, DD (2011) Social marketing as a catalyst for building new relationships between sport practitioners and academicians. Journal of Applied Marketing Theory, 2 (2). 56 - 67. ISSN 2151-3236

1 November 2011

Taylor, Tracy ORCID: 0000-0002-8847-7692 and Toohey, Kristine (2011) Ensuring Safety at Australian Sport Event Precincts: Creating Securitised, Sanitised and Stifling Spaces? Urban Studies, 48 (15). pp. 3259-3275. ISSN 0042-0980

December 2011

Garma, Romana and Bove, Liliana (2011) Contributing to well-being: customer citizenship behaviors directed to service personnel. Journal of Strategic Marketing, 19 (7). pp. 633-649. ISSN 0965-254X

7 December 2011

Shariff, Zainah, Armstrong, Anona ORCID: 0000-0002-2158-088X and Foley, Patrick (2011) Enhancement of organisational capabilities for successful service delivery of mass sports programs. In: 25th Annual Australian and New Zealand Academy of Management (ANZAM) Conference, 07 December 2011-09 December 2011, Wellington, New Zealand.

2012

Hanlon, Clare ORCID: 0000-0001-5547-5327, King, Brian and Zuhair, Segu (2012) A University-Sport Partnership: towards a sustainable knowledge-transfer model. Australasian Journal of University-Community Engagement, 7 (2). pp. 19-38. ISSN 1833-4482

Hoye, R, Smith, A, Stewart, B, Nicholson, M and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2012) Sport Management Principles and Applications. (3rd ed.) Routledge, Abingdon, Oxon.

Prentice, Catherine and King, Brian (2012) Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel. Services Marketing Quarterly, 33 (1). pp. 34-48. ISSN 1533-2969 (print) 1533-2977 (online)

Robertson, Martin (2012) Expert Opinion: trends and the future of events. In: Event studies: Theory, Research and Policy for Planned Events Second edition. Getz, Donald, ed. Events Management . Routledge, Abingdon, Oxon, England, pp. 32-34.

Swart, K, Linley, Michael ORCID: 0000-0001-5278-1177 and Hardenberg, E (2012) A media analysis of the 2010 FIFA World Cup: A case study of selected international media. African Journal for Physical, Health Education, Recreation and Dance, 18 (S1). 131 - 141. ISSN 1117-4315

May 2012

Assaf, A. George and Josiassen, Alexander (2012) Time-varying production efficiency in the health care foodservice industry: A Bayesian method. Journal of Business Research, 65 (5). pp. 617-625. ISSN 0148-2963

September 2012

Prentice, Catherine, King, Brian and Ohtsuka, Keis (2012) Casino Service Quality, Tiered Customer Segments, and Casino Player Retention. Services Marketing Quarterly, 33 (4). pp. 277-291. ISSN 1533-2969 (print) 1533-2977 (online)

Robertson, Martin, Junek, Olga and Lockstone-Binney, Leonie (2012) Is This for Real? Authentic Learning for the Challenging Events Environment. Journal of Teaching in Travel and Tourism, 12 (3). pp. 225-241. ISSN 1531-3220 (print) 1531-3239 (online)

December 2012

Shibli, S, De Bosscher, V, van Bottenburg, M and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2012) Measuring performance and success in elite sports. In: Managing High Performance Sport. Sotiriadou, P and De Bosscher, V, eds. Foundations of Sport Management . Routledge, Abingdon, Oxon, pp. 30-44.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Hahn, Allan G (2012) The influence of commercialisation and globalisation on high performance sport. In: Managing High Performance Sport. Sotiriadou, P and De Bosscher, V, eds. Foundations of Sport Management . Routledge, Abingdon, Oxon, pp. 239-254.

2013

Darcy, Simon and Taylor, Tracy ORCID: 0000-0002-8847-7692 (2013) Managing Olympic Venues. In: Managing the Olympics. Frawley, S and Adair, D, eds. Palgrave Macmillan, pp. 99-126.

Drake, Colin (2013) Maximising Effectiveness of Corporate Hospitality Programmes at Australian Special Events. International Journal of Event and Festival Management, 4 (3). 236 - 248. ISSN 1758-2954

Eisenhauer, S, Adair, D and Taylor, Tracy ORCID: 0000-0002-8847-7692 (2013) Fifa-isation: spatial security, sponsor protection and media management at the 2010 World Cup. Surveillance and Society, 11 (4). pp. 377-391. ISSN 1477-7487

Filep, Sebastian, Cao, D, Jiang, Min and DeLacy, Terry (2013) Savouring tourist experiences after a holiday. Leisure/Loisir, 37 (3). 191 - 203. ISSN 1492-7713

Forsell, Thomas Edward (2013) An Exploratory Study of the Nature of Social Capital in Local Area Leisure Clubs. PhD thesis, Victoria University.

Moynihan, Paul (2013) Knowledge-based SOA framework for improved supply chain integration and delivery. Research Master thesis, Victoria University.

Schwarz, Eric ORCID: 0000-0002-2035-7723, Hunter, JD and LaFleur, A (2013) Advanced Theory and Practice in Sport Marketing. (2nd ed.) Routledge, Abingdon, Oxon.

Swart, K, Linley, Michael ORCID: 0000-0001-5278-1177 and Bob, U (2013) The Media Impact of South Africa's Historical Hosting of Africa's First Mega-Event: Sport and Leisure Consumption Patterns. The International Journal of the History of Sport, 30 (16). 1976 - 1993. ISSN 0952-3367

Theeboom, M, Westerbeek, Hans ORCID: 0000-0001-5092-9676 and Knop de, P (2013) Introduction to “EU-involvement in Sport. Between Inspiration and Regulation”. In: EU-involvement in sport. Between inspiration and regulation. Theeboom, M, Westerbeek, Hans and De Knop, P, eds. Academic & Scientific Publishers, Brussels, Belgium, pp. 11-14.

Verhoogt, P, Westerbeek, Hans ORCID: 0000-0001-5092-9676, Boer de, W and Schoemaker, J (2013) Sport and innovation: A success story? An international survey about innovation in sport. Arko Sports Media, Nieuwegein, Netherlands.

Wijaya, Serli, King, Brian and Nguyen, Thu-Huong (2013) International Visitor Encounters with Local Food: A Preliminary Conceptual framework. In: CAUTHE 2013: Tourism and Global Change: On the Edge of Something Big, Proceedings of the 23rd CAUTHE conference, Lincoln University, NZ. Fountain, Joanna and Moore, Kevin, eds. Council for Australasian University Tourism and Hospitality Education, Christchurch, New Zealand, pp. 914-924.

Wijaya, Serli, King, Brian, Nguyen, Thu-Huong and Morrison, Alison (2013) International visitor dining experiences: A conceptual framework. Journal of Hospitality and Tourism Management, 20. pp. 34-42. ISSN 1447-6770

1 January 2013

Baum, T, Lockstone-Binney, Leonie and Robertson, Martin ORCID: 0000-0002-5787-8549 (2013) Event studies: Finding fool’s gold at the rainbow’s end? International Journal of Event and Festival Management, 4 (3). 179 - 185. ISSN 1758-2954

March 2013

Prentice, Catherine and King, Brian (2013) Emotional intelligence and adaptability - Service encounters between casino hosts and premium players. International Journal of Hospitality Management, 32. pp. 287-294. ISSN 0278-4319

Spaaij, Ramon (2013) Risk, security and technology: governing football supporters in the twenty-first century. Sport in Society, 16 (2). pp. 167-183. ISSN 1743-0437 (print) 1743-0445 (online)

June 2013

Schwarz, Eric ORCID: 0000-0002-2035-7723, Murphy, PR and Caldwell, B (2013) The marketing and economic implications of select bankruptcies in North American professional sports since the start of the global economic crisis. Journal of Applied Marketing Theory, 4 (1). 29 - 39. ISSN 2151-3236

August 2013

Newland, Brianna and Bowers, Matthew T (2013) Managing a confederation of rivals. Sport Management Review, 16 (3). pp. 388-396. ISSN 1441-3523

September 2013

Prentice, Catherine and King, Brian (2013) Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach. Journal of Business Research, 66 (9). pp. 1637-1643. ISSN 0148-2963

October 2013

Zanon, D, Doucouliagos, C, Hall, J and Lockstone-Binney, Leonie (2013) Constraints to Park Visitation: A Meta-Analysis of North American Studies. Leisure Sciences, 35 (5). 475 - 493. ISSN 0149-0400

7 October 2013

Lockstone-Binney, Leonie ORCID: 0000-0002-0664-2069, Robertson, Martin ORCID: 0000-0002-5787-8549 and Junek, Olga (2013) Emerging knowledge and innovation in event management. International Journal of Event and Festival Management, 4 (3). 176 - 178. ISSN 1758-2954

December 2013

Prentice, Catherine and Chen, Po-Ju (2013) Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts. International Journal of Hospitality Management, 35. pp. 225-236. ISSN 0278-4319

2014

Grow, Heath Scott (2014) Praeesse in hospitio: an investigation into leadership styles of hotel managers. PhD thesis, Victoria University.

Hede, Anne-Marie and Kellett, P (2014) Design processes around dynamic marketing communications for event organizations. In: Event Design: Social Perspectives and Practices. Richards, G, Marques, L and Mein, K, eds. Routledge Advances in Event Research . Routledge, Milton Park, Abingdon, Oxon, pp. 109-121.

McDonald, Kathryn, Stewart, Robert and Dingle, Gregory (2014) Managing multi-purpose leisure facilities in a time of climate change. Managing Leisure, 19 (3). 212 - 225. ISSN 1360-6719

Shilbury, D, Westerbeek, Hans ORCID: 0000-0001-5092-9676, Quick, S, Funk, D and Karg, A (2014) Strategic Sport Marketing. (4th ed.) Sport Management Series . Allen & Unwin, Sydney.

Spaaij, Ramon and Schulenkorf, Nico (2014) Cultivating Safe Space: Lessons for Sport-for-Development Projects and Events. Journal of Sport Management. ISSN 0888-4773 (print) 1543-270X (online)

Zanon, D, Hall, J, Lockstone-Binney, Leonie and Weber, D (2014) Development of a Whole Agency Approach to Market Segmentation in Parks. Journal of Leisure Research, 46 (5). 563 - 592. ISSN 0022-2216

April 2014

Robertson, Martin ORCID: 0000-0002-5787-8549, Newland, BL and Darby, P (2014) An Exploration of a Niche Sport Event’s Role in Visitors’ Perception of a Rural Destination: The Case of the UCI Mountain Bike World Cup. International Journal of Sport Management, 15 (2). 193 - 218. ISSN 1546-234X

Tower, John ORCID: 0000-0003-3907-3306, McDonald, Kathryn and Stewart, Bob (2014) Community Benefits of Victorian Aquatic and Recreation Centres : technical report for Aquatics and Recreation Victoria. Technical Report. Victoria University, Institute of Sport, Exercise and Active Living, Melbourne.

1 May 2014

Demediuk, Peter, Burgess, Stephen ORCID: 0000-0001-8998-9772 and Solli, R (2014) Local government as a democracy actor or a service delivery actor: the supporting roles for e-governance initiatives. In: E-Governance and Social Inclusion: Concepts and Cases. Baum, S and Mahizhnan, A, eds. IGI Global, Hershey, PA, pp. 127-147.

7 October 2014

Morgans, A, Adair, D, Taylor, Tracy ORCID: 0000-0002-8847-7692 and Hermens, A (2014) Sport sponsorship alliances: relationship management for shared value. Sport Business and Management, 4 (4). pp. 270-283. ISSN 2042-678X

31 October 2014

Baka, Richard (2014) 'More Events, More Medals, More Interest!': The Growth and Expansion of the Winter Olympic Games. In: Intersections and Intersectionalities in Olympic and Paralympic studies. Twelfth International Symposium for Olympic Research. Forsyth, J, O'Bonsawin, C and Heine, M, eds. International Centre for Olympic Studies, London, Ontario, pp. 35-42.

2015

Dingle, Greg (2015) Playing the Carbon Game: A Study of Climate Change Impacts and Responses at Organisations Managing Major Australian Sport Stadia. PhD thesis, Victoria University.

Hanlon, Clare ORCID: 0000-0001-5547-5327 and Morris, Anthony (2015) What makes a physical activity program targeted to women successful: Local government managers' perceptions. International Journal of Sport Management, 16 (1). 118 - 140. ISSN 1546-234X

Jafarzadeh, H, Aurum, A, D'Ambra, J and Ghapanchi, Amir ORCID: 0000-0002-1897-0748 (2015) Analysing search engine advertising research: Synthesis of two decades of research. International Journal of Information Systems and Change Management, 7 (4). 308 - 337. ISSN 1479-3121

John, Alistair (2015) Sports City: A critical analysis of Melbourne’s sportscape. PhD thesis, Victoria University.

Mizrachi, Isaac and Sellitto, Carmine ORCID: 0000-0001-6119-9242 (2015) Building a Facebook Strategy: Some Insights from Australian Accommodation Small Tourism Enterprises (STEs). Journal of Quality Assurance in Hospitality and Tourism, 16 (1). 63 - 79. ISSN 1528-0098

Schulenkorf, N and Spaaij, Ramon ORCID: 0000-0002-1260-3111 (2015) Commentary: Reflections on theory building in sport for development and peace. International Journal of Sport Management and Marketing, 16 (1-2). 71 - 77. ISSN 1475-8962

Silanoi, Tongrawee (2015) Modelling the Relationship between Hotel Employee Commitment and Cultural difference. PhD thesis, Victoria University.

Tang, CMF, King, BEM and Kulendran, Nada (2015) Estimating future room occupancy fluctuations to optimize hotel revenues. Journal of Travel and Tourism Marketing, 32 (7). 870 - 885. ISSN 1054-8408

Tower, John ORCID: 0000-0003-3907-3306 and McDonald, K (2015) Community benefits of aquatic and recreation centres. In: Leisure Studies Association LSA 2015 Conference - Creating Leisure, 07 July 2015-09 July 2015, Bournemouth University, Bournemouth, England. (Submitted)

26 January 2015

Outram, Simon (2015) Protecting sport from itself: a critical analysis of the 2013 Australian Crime Commission’s Report into Crime and Drugs in Sport. International Journal of Sport Policy, 7 (4). 605 - 622. ISSN 1940-6940

February 2015

Maxwell, Hazel, Foley, Carmel, Taylor, Tracy ORCID: 0000-0002-8847-7692 and Burton, Christine (2015) The development of female Muslim life-savers. Sport Management Review, 18 (1). pp. 139-151. ISSN 1441-3523

May 2015

Mazanov, J, Hemphill, Dennis ORCID: 0000-0003-3834-6624, Connor, J, Quirk, F and Backhouse, SH (2015) Australian athlete support personnel lived experience of anti-doping. Sport Management Review, 18 (2). 218 - 230. ISSN 1441-3523

July 2015

Outram, Simon and Stewart, R (2015) Condemning and condoning: Elite amateur cyclists' perspectives on drug use and professional cycling. International Journal of Drug Policy, 26 (7). 682 - 687. ISSN 0955-3959

October 2015

Schwarz, Eric ORCID: 0000-0002-2035-7723, Jamieson, NI and Pitts, BG (2015) The Role of Demography and Migration in Shaping the Future of Leisure, Recreation, and Sport. International Journal of Sport Management, 16 (4). 620 - 644. ISSN 1546-234X

2016

Ayob, Mohd faizal ORCID: 0000-0002-7778-9033, Jeffridzal, I and Nordin, NF (2016) How do small-and-medium-sized hotels (SMHs) in Malaysia adopt social media and online reviews? : an exploratory study. In: International Social Sciences and Tourism Research Conference, 20 April 2016-22 April 2016, Kuala Terengganu. Malaysia.

Cheok, Jason (2016) ‘Friction’ in cross-cultural service interactions: narratives from guests and service-providers of a five star luxury hotel. PhD thesis, Victoria University.

Phonthanukitithaworn, C and Sellitto, Carmine ORCID: 0000-0001-6119-9242 (2016) Role of service quality and total attending cost on satisfaction and behaviorial intention to return to a sport event. In: IRSSM 7 - 7th International Research Symposium in Service Management, 02 August 2016-06 August 2016, Nakhonpathom, Thailand.

Robertson, Martin ORCID: 0000-0002-5787-8549 (2016) Expert opinion: Trends and future of events. In: Event studies: theory, research and policy for planned events. Getz, D and Page, S, eds. (3rd ed.) Events management series . Routledge, Abingdon, Oxon, England, pp. 84-87.

Tower, John ORCID: 0000-0003-3907-3306 and Zimmermann, JA (2016) Setting the scene for the World Leisure Journal special edition on leisure management. World Leisure Journal, 58 (1). 3 - 11. ISSN 1607-8055

Twomey, DM, Petrass, LA, Harvey, John ORCID: 0000-0001-6927-6580, Otago, Leonie and Le Rossignol, Peter (2016) Selection and Management of Sports Grounds: Does Surface Heat Matter? Journal of Facility Planning, Design, and Management, 4 (1). pp. 33-47. ISSN 2331-235

14 January 2016

Hanqin, Q and Kulendran, Nada (2016) The Impact of Climate Variables on Seasonal Variation in Hong Kong Inbound Tourism Demand. Journal of Travel Research. 1 - 14. ISSN 1552-6763

March 2016

Tower, John ORCID: 0000-0003-3907-3306 (2016) ANZALS: The scholarly Leisure association in Australia and New Zealand. Revista Brasileira de Estudos do Lazer, 2 (1). 3 - 12. ISSN 2358-1239

4 March 2016

Rahmawati, Putu Indah, DeLacy, Terry and Jiang, Min (2016) Harmonising CSR and climate change mitigation and adaptation strategies to build community adaptive capacity in Bali's tourism sector. In: Corporate Social Responsibility in the Hospitality and Tourism Industry. Guliani, LK and Rizwan, SA, eds. Advances in hospitality, tourism, and the services industry (AHTSI) book series . Business Science Reference, Hershey, Pennsylvania, pp. 247-267.

May 2016

Westerbeek, Hans ORCID: 0000-0001-5092-9676, Brockett, Camilla ORCID: 0000-0003-4933-8056 and Farrow, Damian ORCID: 0000-0002-5020-7910 (2016) Australia-India Sport Collaboration: opportunities and challenges. Project Report. Victoria University, Institute of Sport, Exercise and Active Living (ISEAL), Melbourne, Victoria. (Unpublished)

June 2016

Brockett, Camilla ORCID: 0000-0003-4933-8056 and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2016) Establishing a Sports and Technology Business Incubator (SATBI) in India. Project Report. Victoria University, Institute of Sport, Exercise and Active Living.

27 June 2016

Spaaij, Ramon ORCID: 0000-0002-1260-3111, Magee, J, Farquharson, Karen, Gorman, S, Jeanes, R, Lusher, D and Storr, Ryan (2016) Diversity work in community sport organizations: Commitment, resistance and institutional change. International Review for the Sociology of Sport. ISSN 1012-6902

October 2016

De Bosscher, V, Shibli, S, Westerbeek, Hans ORCID: 0000-0001-5092-9676 and van Bottenburg, M (2016) Convergence and Divergence of Elite Sport Policies: Is There a One-Size-Fits-All Model to Develop International Sporting Success? Journal of Global Sport Management, 1 (3-4). 70 - 89. ISSN 2470-4067

Giulianotti, R, Hognestad, H and Spaaij, Ramon ORCID: 0000-0002-1260-3111 (2016) Sport for Development and Peace: Power, Politics, and Patronage. Journal of Global Sport Management, 1 (3-4). 129 - 141. ISSN 2470-4067

1 December 2016

Harvey, Matt ORCID: 0000-0003-2050-5228 (2016) Racing back in time - the historic racing scene in Victoria, Australia. In: Automobile Heritage and Tourism. Conlin, M and Jolliffe, L, eds. Routledge Advances in Tourism, 39 . Routledge, London, pp. 139-147.

2017

Haug, Andrew Stephen (2017) Growth Strategies in the Australian Health and Fitness Industry: Franchised vs Company-Owned Outlets. Other Degree thesis, Victoria University.

Schwarz, Eric ORCID: 0000-0002-2035-7723, Westerbeek, Hans ORCID: 0000-0001-5092-9676, Liu, D, Emery, P and Turner, P (2017) Managing Sport Facilities and Major Events. (2nd ed.) Routledge, Abingdon, Oxon.

Spaaij, Ramon ORCID: 0000-0002-1260-3111 and Thiel, A (2017) Big data: critical questions for sport and society. European Journal for Sport and Society, 14 (1). 1 - 4. ISSN 1613-8171

Yao, Q and Schwarz, Eric ORCID: 0000-0002-2035-7723 (2017) Transnational venue management corporations and local embeddedness: A case study on the Mercedes-Benz Arena in Shanghai, China. International Journal of Sports Marketing and Sponsorship, 18 (1). 70 - 80. ISSN 1464-6668

1 January 2017

Yang, Hong (helen) ORCID: 0000-0003-1130-6825, Clark, Colin ORCID: 0000-0003-2044-3020, Wu, C and Farley, Alan ORCID: 0000-0002-1835-3029 (2017) Insights from Accounting Practitioners on China's Convergence with IFRS. Australian Accounting Review. ISSN 1035-6908

19 January 2017

Zimmermann, JAM and Tower, John ORCID: 0000-0003-3907-3306 (2017) Leisure management: all about the “what” and the “who”. World Leisure Journal, 59 (1). 2 - 5. ISSN 1607-8055

28 February 2017

Brockett, Camilla ORCID: 0000-0003-4933-8056, Farrow, Damian ORCID: 0000-0002-5020-7910, Stewart, Andrew ORCID: 0000-0001-5490-7976 and McKenna, Michael ORCID: 0000-0001-9998-0093 (2017) State Netball and Hockey Centre - a high performance centre for sporting excellence. Project Report. Victoria University, Institute of Sport, Exercise and Active Living (ISEAL).

22 May 2017

Yao, Q and Schwarz, Eric ORCID: 0000-0002-2035-7723 (2017) Impacts and implications of an annual major sport event: A host community perspective. Journal of Destination Marketing and Management. ISSN 2212-571X

2018

Buszard, Tim ORCID: 0000-0002-2987-1075, Farrow, Damian ORCID: 0000-0002-5020-7910 and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2018) Evaluation of the ITF Tennis Play and Stay Campaign Since ITS Inception in 2007. Other. Arko Sports Media, Nieuwegein, The Netherlands.

Dingle, Greg and Stewart, Bob (2018) Playing the climate game: climate change impacts, resilience and adaptation in the climate-dependent sport sector. Managing Sport and Leisure, 23 (4-6). pp. 293-314. ISSN 2375-0472

Eime, Rochelle ORCID: 0000-0002-8614-2813, Westerbeek, Hans ORCID: 0000-0001-5092-9676, van Uffelen, Jannique and Jenkin, Claire ORCID: 0000-0002-8892-1511 (2018) Research Study of Sport for Older Adults: Evaluation Report. Project Report. Victoria University, Institute of Health and Sport.

Forsell, Tom, Tower, John ORCID: 0000-0003-3907-3306 and Polman, Remco (2018) Development of a Scale to Measure Social Capital in Recreation and Sport Clubs. Leisure Sciences. ISSN 0149-0400

Phonthanukitithaworn, C and Sellitto, Carmine ORCID: 0000-0001-6119-9242 (2018) Perceptions of service quality at football stadiums: influence on fans’ intention to attend future games. Managing Sport and Leisure, 23 (3). pp. 204-224. ISSN 2375-0472

Schwarz, Eric ORCID: 0000-0002-2035-7723 (2018) Marketing implications of playing regular season games in international markets: losing “home” domestic advantage or gaining “away” international advantage? In: Routledge Handbook of International Sport Business. Dodds, M, Heisey, K and Ahonen, A, eds. Routledge, Abingdon, Oxon, pp. 79-86.

Schwarz, Eric ORCID: 0000-0002-2035-7723 and Hunter, JD (2018) Advanced Theory and Practice in Sport Marketing. (3rd ed.) Routledge, Abingdon, Oxon.

Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2018) The Future of Our Industry Partnership is Pivotal on us Developing the Next Generation of Industry Leaders. In: National Sports Convention 2018, 16 July 2018-18 July 2018, Melbourne Convention and Exhibition Centre. (Unpublished)

January 2018

Tower, John ORCID: 0000-0003-3907-3306, McGrath, R, Sibson, R, Adair, D, Bevan, N, Brown, G, Foley, Carmel, Fullagar, S, Gray, L, Hawkins, C, Jeanes, R, Kerr, R, Martin, K, Maxwell, Hazel, McDonald, K, Peel, N, Reis, A, Xing, T, Yerbury, R and Zimmerman, JA (2018) State of leisure studies in Australia and New Zealand. World Leisure Journal, 60 (1). 58 - 66. ISSN 1607-8055

1 January 2018

Luo, JM, Vu, Huy Quan ORCID: 0000-0003-1947-2879, Li, G and Law, R (2018) Tourist behavior analysis in gaming destinations based on venue check-in data. Journal of Travel and Tourism Marketing, 36 (1). pp. 107-118. ISSN 1054-8408 (In Press)

24 September 2018

Lindsay-Smith, Gabrielle, O'Sullivan, Grant ORCID: 0000-0003-1351-4273, Eime, Rochelle ORCID: 0000-0002-8614-2813, Harvey, John ORCID: 0000-0001-6927-6580 and van Uffelen, Jannique (2018) A mixed methods case study exploring the impact of membership of a multi-activity, multicentre community group on social wellbeing of older adults. BMC Geriatrics, 18. ISSN 1471-2318

11 October 2018

Kou, Jiaying, Fu, X, Du, Jiahua, Wang, Hua ORCID: 0000-0002-8465-0996 and Zhang, Geordie Z (2018) Understanding Housing Market Behaviour from a Microscopic Perspective. In: 2018 27th International Conference on Computer Communication and Networks (ICCCN), 30 Jul 2018 - 2 Aug 2018, Hangzhou, China.

2019

Ahuja, G and Schwarz, Eric ORCID: 0000-0002-2035-7723 (2019) Management of football in India. In: Routledge Handbook of Football Business and Management. Chadwick, S, Parnell, D, Widdop, P and Anagnostopoulos, C, eds. Routledge International Handbooks . Routledge, London, pp. 577-589.

Eime, Rochelle ORCID: 0000-0002-8614-2813, Salmon, J, Brown, H, Hodge, S, Milton, K and Foreman, R (2019) Action area 6: Sport and active recreation. In: Blueprint for an Active Australia. (3rd ed.) National Heart Foundation of Australia, Melbourne, pp. 48-53.

Grikepelis, Luke A (2019) Adolescent Participation in Gymnasium Based Exercise Programs: Barriers and Opportunities. PhD thesis, Victoria University.

Hanlon, Clare ORCID: 0000-0001-5547-5327, Jenkin, Claire ORCID: 0000-0002-8892-1511 and Craike, Melinda ORCID: 0000-0002-7374-1286 (2019) Associations between environmental attributes of facilities and female participation in sport: a systematic review. Managing Sport and Leisure, 24 (5). pp. 294-306. ISSN 2375-0472

Schwarz, Eric ORCID: 0000-0002-2035-7723 (2019) Venue management in football. In: Routledge Handbook of Football Business and Management. Chadwick, S, Parnell, D, Widdop, P and Anagnostopoulos, C, eds. Routledge International Handbooks . Routledge, London, pp. 209-219.

2 April 2019

John, A and McDonald, Brent ORCID: 0000-0002-7455-0940 (2019) How elite sport helps to foster and maintain a neoliberal culture: the ‘branding’ of Melbourne, Australia. Urban Studies. ISSN 0042-0980

9 May 2019

Bingley, Scott ORCID: 0000-0002-9188-5136, Burgess, Stephen, Lockstone-Binney, Leonie ORCID: 0000-0002-0664-2069 and Urwin, G (2019) Liminality Creation Strategies at Supplemental Events. Event Management. ISSN 1525-9951

27 May 2019

Khatter, Ajay, McGrath, Michael, Pyke, Joanne ORCID: 0000-0002-0137-937X, White, Leanne ORCID: 0000-0002-7898-0091 and Lockstone-Binney, Leonie ORCID: 0000-0002-0664-2069 (2019) Analysis of hotels’ environmentally sustainable policies and practices: Sustainability and corporate social responsibility in hospitality and tourism. International Journal of Contemporary Hospitality Management, 31 (6). pp. 2394-2410. ISSN 0959-6119

29 May 2019

Pedras, Loïc, Taylor, Tracy ORCID: 0000-0002-8847-7692 and Frawley, Stephen (2019) Responses to multi-level institutional complexity in a national sport federation. Sport Management Review, 23 (3). pp. 482-497. ISSN 1441-3523

16 July 2019

Casey, M, Fowlie, J, Charity, M, Harvey, John ORCID: 0000-0001-6927-6580 and Eime, Rochelle ORCID: 0000-0002-8614-2813 (2019) The implications of female sport policy developments for the community-level sport sector: a perspective from Victoria, Australia. International Journal of Sport Policy and Politics, 11 (4). pp. 657-678. ISSN 1940-6940

17 July 2019

Eime, Rochelle ORCID: 0000-0002-8614-2813, Harvey, John ORCID: 0000-0001-6927-6580 and Charity, Melanie (2019) Sport drop-out during adolescence: is it real, or an artefact of sampling behaviour? International Journal of Sport Policy and Politics, 11 (4). pp. 715-726. ISSN 1940-6940

9 August 2019

Schwarz, Eric ORCID: 0000-0002-2035-7723, Hall, Stacey A and Shibli, Simon (2019) Sport Facility Operations Management: A Global Perspective. (3rd ed.) Routledge, London, UK, pp. 1-350.

8 November 2019

Hanlon, Clare ORCID: 0000-0001-5547-5327, Millar, Patti, Doherty, Alison and Craike, Melinda ORCID: 0000-0002-7374-1286 (2019) Building Capacity of Community Sport Clubs to Increase Female Participation. Leisure Sciences. ISSN 0149-0400

6 December 2019

Robertson, Jonathan, Eime, Rochelle ORCID: 0000-0002-8614-2813 and Westerbeek, Hans ORCID: 0000-0001-5092-9676 (2019) The social responsibilities of sport governing bodies and the role of sport governance. In: Routledge Handbook of Sport Governance. Shilbury, David and Ferkins, Lesley, eds. Routledge International Handbooks . Routledge, London, pp. 381-394.

17 December 2019

Liu, Dongfeng and Schwarz, Eric ORCID: 0000-0002-2035-7723 (2019) Assessing the community beliefs about the corporate social responsibility practices of professional football clubs in China. Soccer and Society, 21 (5). pp. 584-601. ISSN 1466-0970

4 January 2020

Fowlie, J, Eime, Rochelle ORCID: 0000-0002-8614-2813 and Griffiths, K (2020) Barriers to adolescent female participation in cricket. Annals of Leisure Research. ISSN 1174-5398

30 April 2020

van Dalfsen, G, Van Hoecke, J, Westerbeek, Hans ORCID: 0000-0001-5092-9676 and De Bosscher, V (2020) The Development of a Scale to Measure Shared Leadership in Youth Sport. Journal of Global Sport Management. ISSN 2470-4067

7 July 2020

Whitehead, Amy E, Umeh, Kanayo, Brockett, Camilla ORCID: 0000-0003-4933-8056, Westerbeek, Hans ORCID: 0000-0001-5092-9676, Powling, Emma, Fitton Davies, Katie and Rudd, James ORCID: 0000-0003-1546-576X (2020) Motivational differences between 5K, half marathon and full marathon participants in the UK and India. Managing Sport and Leisure. ISSN 2375-0472

27 July 2020

Lockstone-Binney, Leonie ORCID: 0000-0002-0664-2069, Urwin, Gerry, Bingley, Scott ORCID: 0000-0002-9188-5136 and Burgess, Stephen ORCID: 0000-0001-8998-9772 (2020) Identifying social impact from supplemental events: a research framework. Leisure Studies, 39 (6). pp. 877-892. ISSN 0261-4367

January 2021

Bradbury, T, Schwarz, Eric ORCID: 0000-0002-2035-7723 and Linton, A (2021) Experiential learning from an international perspective: An empirical study of the United States, Canada, Australia and New Zealand. International Journal of Sport Management, 22 (1). pp. 55-73. ISSN 1546-234X