A

Ab Hamid, Noor Raihan (2006) An Assessment of the Internet's Potential in Enhancing Consumer Relationships. PhD thesis, Victoria University.

Al-Ali, Jasim, Shee, Himanshu ORCID: 0000-0002-6990-154X and Foley, Patrick (2008) Emirati Engagement Within an Emiratised Organizational Context: A Public Sector Analysis. Journal of Business and Policy Research, 4 (1). pp. 1-12. ISSN 1449-387X

Al-Eissa, Abdulaziz Ibraheim (2009) Non-Audit Services and Auditor Independence: the Case of Saudi Arabia. PhD thesis, Victoria University.

Al-Lehaidan, Ibrahim (2006) Audit committee effectiveness: Australia and Saudi Arabia. PhD thesis, Victoria University.

Armstrong, Anona (2007) Benchmarking university council performance. In: University Governance: Managing Relationships, 30 March 2007, Melbourne, Australia. (Unpublished)

Armstrong, Anona (2004) Ethical challenges to the governance practices of corporate leaders in the 21st century. In: Third World Congress 2004, 14-17 July 2004, Melbourne, Australia. (Unpublished)

Armstrong, Anona and Foley, Patrick (2003) Foundations for a learning organization: organization learning mechanisms. The Learning organisation: an international journal, 10 (2). pp. 74-82. ISSN 0969-6474

Armstrong, Anona, Francis, Ronald and Totikidis, Vicky (2004) Managing community governance: determinants and inhibiters. In: 18th ANZAM Conference , 8-11 December 2004, Dunedin, New Zealand. (Unpublished)

Armstrong, Anona, Jia, Xinting and Totikidis, Vicky (2005) Parallels in private and public sector governance. In: GovNet Annual Conference, Contemporary Issues in Governance, 28-30 Nov 2005, Melbourne, Australia. (Unpublished)

Armstrong, Anona ORCID: 0000-0002-2158-088X, Mitchell, Vanessa, Donovan, Gary and Sweeney, Mary (2001) Evaluating Corporate Social Responsibility (CSR) in the Australian Banking Industry: Do Australian Banks Toe the Triple Bottom Line? Working Paper. Victoria University, Melbourne, Australia.

Aryani, Y Anni (2009) The effect of fairness perception of performance measurement in the balanced scorecard environment. PhD thesis, Victoria University.

Askew, Marc and Cohen, Erik (2004) Pilgrimage and prostitution: contrasting modes of border tourism in lower South Thailand. Tourism recreation research, 29 (2). pp. 89-104. ISSN 0250-8281

Atreya, Binod and Armstrong, Anona ORCID: 0000-0002-2158-088X (2002) Evaluation of the Applicability of NPM Reforms to Developing Countries: A Case from Nepal. Working Paper. Victoria University, Melbourne, Australia.

Atreya, Binod and Armstrong, Anona ORCID: 0000-0002-2158-088X (2002) A Review of the Criticisms and the Future of New Public Management. Working Paper. Victoria University, Melbourne, Australia.

Attwater, Wendy (2004) Job Evaluation of executive jobs in Australia. Working Paper. Victoria University, Melbourne, Australia.

Attwater, Wendy (2004) The changing nature of executive work and the implications for remuneration strategy. Working Paper. Victoria University, Melbourne, Australia.

Aubke, Florian (2007) Acceptance of teaching technology in hospitality education: impact of personality. Research Master thesis, Victoria University.

B

Bain, Christopher, Raikundalia, Gitesh K and Mehta, Snehal (2007) Hospital Management Knowledge Discovery Using Discrete Event Simulation. In: Australasian Workshop on Health Knowledge Management and Discovery, January 30-February 02, 2007, Ballarat, Australia.

Bakalis, Steve and Joiner, Therese A (2003) Delegation: implications for Thai managers' job stress and performance. International journal of management and decision making, 4 (4). pp. 345-366. ISSN 1462-4621

Bassett, Penny (2004) Chinese and Australian Students' Cultural Perceptions: A Comparative Study. Working Paper. Victoria University, Melbourne, Australia.

Bassett, Penny, Campbell, Gordon and Licciardi, Raquel (2003) Tunnel Vision: Limited Use of Human Resource Information Systems (HRIS). Working Paper. Victoria University, Melbourne, Australia.

Bellucci, Emilia and Zeleznikow, John ORCID: 0000-0002-8786-2644 (2005) Developing negotiation decision support systems that support mediators: a case study of the Family_Winner system. Artificial intelligence and law, 13 (2). pp. 233-271. ISSN 0924-8463

Bennett, Michelle, King, Brian and Milner, Laura (2004) The Health Resort Sector in Australia: A Positioning Study. Journal of Vacation Marketing, 10 (2). pp. 122-137. ISSN 1356-7667

Bergami, Roberto (2009) UCP 600 rules – changing letter of credit business for international traders? International Journal of Economics and Business Research, 1 (2). pp. 191-203. ISSN 1756-9850

Bergin-Seers, Suzanne (2000) Benchmarking small business performance: barriers and benefits. In: (ICSB) International Council for Small Business World Conference - Entrepreneurial SMEs - Engines for Growth in the Millennium, 7-10 June, 2000, Brisbane, Queensland.

Bergin-Seers, Suzanne (2007) A conceptual model of performance for small motels: development and empirical testing. PhD thesis, Victoria University.

Bergin-Seers, Suzanne, Beeton, Sue and Lee, Christine (2007) Environmentally sustainable practices of Victorian tourism enterprises. Technical Report. Sustainable Tourism CRC, Griffith University, Qld. : Sustainable Tourism CRC.

Bergin-Seers, Suzanne and Jago, Leo Kenneth (2007) Performance measurement in small motels in Australia. Tourism and Hospitality Research, 7 (2). pp. 144-155. ISSN 14673584

Bergin-Seers, Suzanne and Morrison, Alison (2002) Pro-growth small businesses: learning 'architecture'. Journal of Managment Development, 21 (5). pp. 388-400. ISSN 02621711

Bergin-Seers, Suzanne, O’Mahony, Barry and Quiazon, Regina (2007) The travel agency service industry: industry trends and practices. Other. Sustainable Tourism CRC (STCRC).

Berno, Tracy and King, Brian (2006) Fiji islands: rebuilding tourism in an insecure world. In: Tourism, security and safety : from theory to practice. Elsevier, pp. 67-82.

Bhaskaran, Suku (2005) Incremental innovation and business performance: small and medium-size food enterprises in a concentrated industry environment. Journal of Small Business Management, 44 (1). pp. 64-80. ISSN 0047-2778

Bhaskaran, Suku (2004) Strategic experimentation and innovation in rural Australia. British food journal, 106 (2). pp. 141-152. ISSN 0007-0070x

Bhaskaran, Suku and Hardley, Felicity (2002) Buyer beliefs, attitudes and behaviour: foods with therapeutic claims. Journal of consumer marketing, 19 (7). pp. 591-606. ISSN 0736-3761

Black, Rosemary and King, Brian (2002) Human resource development in remote island communities: an evaluation of tour-guide training in Vanuatu. International Journal of Tourism Research, 4 (2). pp. 103-117. ISSN 1099-2340

Boriraj, Jumpoth (2008) Analysing and modelling international trade patterns of the Australian wine industry in the world wine market. Other Degree thesis, Victoria University.

Breen, John P (2004) Enterprise, entrepreneurship and small business: where are the boundaries? International journal of entrepreneurship & small business, 1 (1/2). pp. 21-34. ISSN 1476-1297

Breen, John P and Bergin-Seers, Suzanne (2002) The small business assistance dilemma: is the disparity between the offerings of support agencies and the needs of business irreconcilable? Small enterprises research : the journal of SEAANZ, 10 (1). pp. 49-58. ISSN 1321-5906

Breen, John P, Bergin-Seers, Suzanne, Roberts, Ian and Sims, Robert (2002) The impact of the introduction of the GST on small business in Australia. Asian review of accounting, 10 (1). pp. 89-104. ISSN 1321-7348

Breen, John P, Sciulli, Nick and Calvert, Cheryl (2004) The Role of the external accountant in small firms. Small enterprise research, 12 (1). pp. 5-14. ISSN 1321-5906

Brooks, Albie, Chalmers, Keryn, Oliver, Judy and Veljanovski, Angelo (2000) Commentary on new remuneration disclosure rules. The Company lawyer, 22 (2). pp. 60-62. ISSN 0144-1027

Brooks, Albie and Oliver, Judy (2001) Selgae law firm. The Journal of accounting case research, 6 (2). pp. 104-112. ISSN 1192-2621

Brooks, Albie and Oliver, Judy (2004) What do you mean: no class every week? Accounting education : an international journal, 13 (1). pp. 115-117. ISSN 1468-4489 Online 0963-9284 Print

Brophy, Mark (2001) The Study Circle. Participatory Action Research, With and For the Unemployed. PhD thesis, Victoria University.

Brown, Diane (2003) Publishing Culture : Commissioning Books in Australia, 1970-2000. PhD thesis, Victoria University.

Brown, Rudolph and Junek, Olga (2004) LDCs and global tourism - effects of disastrous events and the role of travel advisories and the media. ASEAN journal on hospitality and tourism, 3 (1). pp. 41-50. ISSN 1412-2073

Burns, Alex and Saunders, Barry (2009) Journalists as Investigators and 'Quality Media' Reputation. In: Communications Policy & Research Forum 2009, 19th-20th November 2009, University of Technology, Sydney.

C

Chartrungruang, Bung-On, Turner, Lindsay W, King, Brian and Waryszak, Robert (2006) Customer satisfaction, training and TQM: a comparative study of Western and Thai hotels. Journal of Human Resources In Hospitality & Tourism, 5 (1). pp. 51-75. ISSN 1533-2845

Chongruksut, Wiriya and Brooks, Albie (2005) The adoption and implementation of activity-based costing in Thailand. Asian review of accounting, 13 (2). pp. 1-17. ISSN 1321-7348

Comodromos, George (2008) Tipping Point Leadership and its Relationship to Charismatic and Transformational Leadership. International Review of Business Research Papers, 4 (4). pp. 137-146. ISSN 1837-5685 (print) 1832-9543 (on-line)

D

Dale, Catherine (2008) The Role of Local Government for a Contemporary Victorian Community. PhD thesis, Victoria University.

Dawson, Stuart and Breen, John P (2001) Ethical perspectives in home-based business. Journal of small business strategy, 12 (1). pp. 70-79. ISSN 1081-8510

Dawson, Stuart, Breen, John P and Satyen, Lata (2002) The ethical outlook of micro business operators. Journal of small business management, 40 (4). pp. 302-313. ISSN 1540-627X Online 0047-2778 Print

Deery, Margaret and Jago, Leo Kenneth (2001) Hotel management style : a study of employee perceptions and preferences. International journal of hospitality management, 20 (4). pp. 325-338. ISSN 0278 4319

Deery, Margaret and Jago, Leo Kenneth (2002) The core and the periphery: an examination of the flexible workforce model in the hotel industry. International journal of hospitality management, 21 (4). pp. 339-351. ISSN 0278-4319

Deery, Margaret and Jago, Leo Kenneth (2005) The management of sport tourism. Sport in Society, 8 (2). pp. 378-389. ISSN 1743-0437

Demediuk, Peter (2002) Intellectual capital reporting: new accounting for the new economy. Asian academy of management journal, 7 (1). pp. 57-74. ISSN 1394-2603

Dempsey, Kate (2006) Values in Leadership: Approaches of Victorian Local Government Managers. PhD thesis, Victoria University.

Deng, Jinyang, King, Brian and Bauer, Thomas G (2002) Evaluating natural attractions for tourism. Annals of Tourism Research, 29 (2). pp. 422-438. ISSN 0160-7383

Diamond, Andrea (2007) The career development and identity of Victorian local government chief executives: is gender a factor? Other Degree thesis, Victoria University.

Dolnicar, Sara and Fluker, Martin (2003) Behavioural market segments among surf tourists: invesigating past destination choice. Journal of sport & tourism, 8 (3). pp. 186-196. ISSN 1477-5085

Doughney, James (2002) The Improbability of Stable Capitalism An Essay to Mark the 100th Anniversary of the Birth of Michal Kalecki. Working Paper. Victoria University, Melbourne, Australia.

Dunphy, Dexter (2003) Corporate sustainability: challenge to managerial orthodoxies. Journal of Management and Organization, 9 (1). pp. 2-11. ISSN 1833-3672

Dwyer, Larry, King, Brian and Prideaux, Bruce (2007) The effects of restrictive business practices on Australian inbound package tourism. Asia-Pacific Journal of Tourism Research, 12 (1). pp. 47-64. ISSN 1094-1665

E

Esposto, Alexis S (2005) Dimensions of Earnings Inequality in Australia. PhD thesis, Victoria University.

F

Faux, Jeffrey (2003) Some Disclosure Issues Arising from the Inquiry into Environmental Accounting and Reporting Conducted by the Parliament of Victoria. Other. Victoria University, Melbourne, Australia.

Fernando, Hubert Preman (2005) Neuro-Fuzzy Forecasting of Tourist Arrivals. PhD thesis, Victoria University.

Ferrer, Justine (2005) Employee Engagement: Is it Organisational Commitment Renamed? Working Paper. Victoria University, Melbourne, Australia.

Fitzpatrick, Maree (2008) Corporate governance in the Victorian public health sector. PhD thesis, Victoria University.

Fleet, Wendy and Turner, Rodney (2003) Encouraging Accounting Students to Write - Help or Hindrence? Working Paper. Victoria University, Melbourne, Australia.

Foley, Patrick and Mitsis, Ann (2003) Antecedents to Students' Importance Rankings of the Course Experience Questionnaire Elements. Working Paper. Victoria University, Melbourne, Australia.

Foley, Patrick and Mitsis, Ann (2004) The Effect of Students' Cultural Values on their Student-Driven Learning Preference. Working Paper. Victoria University, Melbourne, Australia.

Foley, Patrick and Samson, Danny (2003) Industry and Use of Internet Enabled Business Practices. Working Paper. Victoria University, Melbourne, Australia.

Foley, Patrick and Samson, Danny (2003) Internet Usage and Competitive Strategy: A Large Firm Study. Working Paper. Victoria University, Melbourne, Australia.

Foley, Patrick and Samson, Danny (2003) The Internet and Firm Performance in Large Organisations: Towards a Model. Working Paper. Victoria University, Melbourne, Australia.

Foo, Yin Fah (2008) A cross-cultural study of accounting concepts applied in international financial reporting standards. PhD thesis, Victoria University.

Foreman, Julie A (2006) Corporate governance in the Australian Football League: a critical evaluation. PhD thesis, Victoria University.

Francis, Ronald (2000) Ethics and corporate governance: the purpose of this book. In: Ethics and corporate governance: an Australian handbook. University of New South Wales Press , Sydney, Australia, 1-13.

Francis, Ronald (2002) The Need for a Professional Ethic: International Perspectives. Working Paper. Victoria University, Melbourne, Australia.

Francis, Ronald (2002) A Strategic Approach to Implementing Ethics: the Missionary Position. Working Paper. Victoria University, Melbourne, Australia.

Francis, Ronald and Armstrong, Anona (2003) Ethics as a risk management strategy: the Australian experience. Journal of Business Ethics, 45 (4). pp. 375-385. ISSN 0167-4544

Frew, Elspeth Ann (2000) Industrial Tourism: A Conceptual and Empirical Analysis. PhD thesis, Victoria University.

Fry, Marie-Louise and Polonsky, Michael Jay (2004) Examining the Unintended Consequences of Marketing. Journal of Business Research, 57 (11). pp. 1303-1306. ISSN 0148-2963

G

Gamage, Ari and Higgs, Bronwyn (1997) Economics of venue selection for special sporting events: with special reference to the 1996 Melbourne Grand Prix. Asia-Pacific Journal of Tourism Research, 1 (2).

George, Geoffrey (2003) "A Theoretical Examination of Triple - Bottom - Line Reporting". Working Paper. Victoria University, Melbourne, Australia.

Giblin, Deirdre, Higgs, Bronwyn and Hollick, Mary (1998) Visitor impressions of Rembrandt: a genius and his impact. Project Report. National Gallery of Victoria, Melbourne, Australia. (Unpublished)

Golden, Alan (2001) Ethics in the Music Business and its Impact on Popular Music, Society and Culture. Working Paper. Victoria University, Melbourne, Australia.

Gough, Richard and Fastenau, Maureen (2003) Implementing Different Concepts of Lean Production: Workers' Experience of Lean Production in North American Transplants. Working Paper. Victoria University, Melbourne, Australia.

Gough, Richard and Fitzpatrick, Maree (2001) Reluctant Managers: Nurses Surviving Despite the Bottom Line. Working Paper. Victoria University, Melbourne, Australia.

Gough, Richard and Fitzpatrick, Maree (2004) Reluctant managers: nurses surviving despite the bottom line. New Zealand Journal of Employment Relations, 29 (2). pp. 49-66. ISSN 1176-4716

Gough, Richard and MacIntosh, Malcolm (2003) Dutch Socio Technical Systems Theory - a 'third Way' in the Design of Work Groups? Working Paper. Victoria University, Melbourne, Australia.

Gough, Richard, MacIntosh, Malcolm and Park, Bob (2004) Is there an Australian 'Production Model'? Working Paper. Victoria University, Melbourne, Australia.

Gough, Richard and Park, Bob (2002) Continuous Improvement and Changes to Work Organisation and Training in the Australian Automotive Parts Industry. Working Paper. Victoria University, Melbourne, Australia.

Gough, Richard and Patterson, Cary (2003) Teams, Compulsory Competitive Tendering and Employee Burnout. Working Paper. Victoria University, Melbourne, Australia.

Griffin, Tony, Hayllar, Bruce and King, Brian (2006) City Spaces, Tourist Places? An examination of tourist experiences in Melbourne's riverside precincts. In: CAUTHE 2006: To the City and Beyond…. Victoria University.

Guo, Wenbin (1999) Strategies for Entering the Chinese Outbound Travel Market. PhD thesis, Victoria University.

Guo, Wenbin, Turner, Lindsay W and King, Brian (2001) The emerging golden age of Chinese tourism and its historical antecedents : a thematic investigation. Tourism, culture & communication, 3 (3). pp. 131-146. ISSN 1098-304x

H

Harris, Rob and Jago, Leo Kenneth (2001) Professional accreditation in the Australian tourism industry; an uncertain future. Tourism management, 22 (4). pp. 383-390. ISSN 0261-5177

Harris, Rob, Jago, Leo Kenneth and King, Brian (2005) Case Studies in Tourism & Hospitality Marketing. Pearson Hospitality, Frenchs Forest, N.S.W..

Hede, Anne-Marie and Higgs, Bronwyn (2003) Critical Success Factors for Festivals: Exploratory Research on the 2003 Melbourne International Arts Festival. In: Sixth Annual Services Research Workshop, Dunedin, New Zealand.

Hemmings, Reannon and Zeller, Bruno (2005) Is The Ship's Rail Really Significant? Nordic Journal of Commercial Law, 2 (2). 2 -10. ISSN 1459-9686

Higgs, Bronwyn (1991) But I wouldn't want my wife to work there! a history of women's work in the hotel industry. Australian Feminist Studies, 14 (1). ISSN 0816-4649

Higgs, Bronwyn (1994) Committees of the Licensed Victuallers' Association of Victoria: an index to Committee members 1841 -1920. Working Paper. Australian Hotels Association, Melbourne, Australia. (Unpublished)

Higgs, Bronwyn (2006) Consumers are the new kings of content. Marketing Magazine, March,. pp. 72-73. ISSN 0819-1131

Higgs, Bronwyn (2006) Environmental scanning : pest or pleasure? Marketing Magazine, Decemb. pp. 52-53. ISSN 0819-1131

Higgs, Bronwyn (2006) Experiential learning in marketing education. In: Australia New Zealand Marketing Academy Conference, 4-6 Dec 2006, Brisbane, Australia.

Higgs, Bronwyn (2006) Get with the program. Marketing Magazine, Septem. pp. 74-75. ISSN 0819-1131

Higgs, Bronwyn (2007) Imported advertising : imported culture. Marketing Magazine, June,. pp. 80-83. ISSN 0819-1131

Higgs, Bronwyn (2005) Industrial espionage : the legal way. Marketing Magazine, Septem. pp. 76-77. ISSN 0819-1131

Higgs, Bronwyn (2008) Media metrics : the current state of play. Marketing Magazine, July,. pp. 86-88. ISSN 0819-1131

Higgs, Bronwyn (2007) Progressive segmentation in a new media landscape. Marketing Magazine, Septem. pp. 76-78. ISSN 0819-1131

Higgs, Bronwyn (2007) Research project. Marketing Magazine, March. pp. 84-86. ISSN 0819-1131

Higgs, Bronwyn (2005) Researching and profiling Australian consumer markets. Marketing Magazine, June 2. pp. 78-79. ISSN 0819-1131

Higgs, Bronwyn (1991) The barmaid problem in Britain, 1880-1920. Working Paper. the author. (Unpublished)

Higgs, Bronwyn (2006) The gloss free glossary. Marketing and Media Survival Guide, Novemb. ISSN 1441-7863.

Higgs, Bronwyn (2006) A marketer's guide to the CGM galaxy. Marketing Magazine, June,. pp. 72-74. ISSN 0819-1131

Higgs, Bronwyn (2008) The marketing missing link. Marketing Magazine, March,. pp. 68-69. ISSN 0819-1131

Higgs, Bronwyn and Giblin, Deirdre (2001) The effects of dislocation of the dominant player on functioning within a fine arts cluster. In: Australia New Zealand Marketing Academy Conference, 28 Nov - 1 Dec 2000, Gold Coast, Queensland, Australia.

Higgs, Bronwyn and Milner, Laura (2005) Portrayals of cultural diversity in Australian television commercials: a benchmark study. In: Australia New Zealand Marketing Academy, 5-7 Dec 2005, Freemantle, WA.

Higgs, Bronwyn and Milner, Laura (2006) Portrayals of maturity in Australian television commercials: a benchmark study. In: Hawaii International Conference on Business, 25-28 May 2006, Waikiki, Hawaii.

Higgs, Bronwyn and Polonsky, Michael Jay (2007) New media : embedding communications strategy in broader marketing strategy. In: Australia New Zealand Marketing Academy, 3-5 Dec 2007, Dunedin, New Zealand.

Higgs, Bronwyn and Ringer, Allison (2007) Trends in consumer segmentation. In: Australia New Zealand Marketing Academy, 3-5 Dec 2007, Dunedin, New Zealand.

Higgs, Bronwyn and Ringer, Allison (2005) The relationship between familiarity and expectations. In: Australia New Zealand Marketing Academy Conference, 5-7 Dec 2005, Freemantle, WA.

I

Inglis, Judi, Whitelaw, Paul A and Pearlman, Michael (2005) Best Practice in Strategic Park Management: Towards an Integrated Park Management Model. Technical reports . Cooperative Research Centre for Sustainable Tourism (CRC), Gold Coast, Qld..

Italia, Maria (2004) The History of Legal Professional Privilege and its Role in Tax Advice by Tax Professionals. Working Paper. Victoria University, Melbourne, Australia.

J

Jago, Leo Kenneth (1997) Special events and tourism behaviour: a conceptualisation and an empirical analysis from a values perspective. PhD thesis, Victoria University.

Jago, Leo Kenneth and Deery, Margaret (2004) An investigation of the impact of internal labour markets in the hotel industry. The service industries journal, 24 (2). pp. 118-129. ISSN 1743-9507

Jago, Leo Kenneth and Deery, Margaret (2002) The role of human resource practices in achieving quality enhancement and cost reduction: an investigation of volunteer use in tourism organizations. International journal of contemporary hospitality management, 14 (5). pp. 229-236. ISSN 0959-6119

Joiner, Therese A and Bakalis, Steve (2006) The antecedents of organizational commitment: the case of Australian casual academics. International journal of educational management, 20 (6). pp. 439-452. ISSN 0951-354X

Jones, Puangchompoo (2006) Understanding the International Students' Innovation Decision Process with Particular Reference to International Higher Education Service in Australia and in Thailand. PhD thesis, Victoria University.

Jongsureyapart, Chatrudee (2006) Factors that determine corporate governance in Thailand. PhD thesis, Victoria University.

Junek, Olga, Binney, Wayne and Deery, Margaret (2004) Meeting the needs of the Chinese tourist - the operators' perspective. ASEAN journal on hospitality and tourism, 3 (2). pp. 149-161. ISSN 1412-2073

K

Kain, Denise and King, Brian (2004) Destination-Based Product Selections by International Backpackers in Australia. In: The Global Nomad. Backpacker Travel in Theory and Practice. Channel View, pp. 196-216.

Karanasios, Stan (2008) An e-commerce framework for small tourism enterprises in developing countries. PhD thesis, Victoria University.

Kay, Pandora (2004) Conceptualising the Measurement and Analysis of Authenticity and Cultural Tourism Motivation: An Under-Researched Issue. In: Proceedings of Tourism : State of the Art II Conference 2004. The University of Strathclyde, Scottish Hotel School, Glasgow, Scotland.

Kay, Pandora (2004) Conceptualising the Role of Hedonism and Authenticity in Attracting International Tourists to Cultural Attractions in the New Tourism Economy. In: Asia Pacific Tourism Association (APTA) 10th Annual Conference. Nagasaki International University, pp. 1106-1116.

Kay, Pandora (2003) Cross-cultural research issues in developing international tourist markets for cultural events. Event management: an international journal, 8 (4). pp. 191-202. ISSN 15259951

Kay, Pandora (2004) Cultural Event Tourism: Modelling Performing Arts Tourism Events and Effective Marketing Strategies. In: Festivals and Tourism: Marketing, Management and Evaluation. Business Education Publishers Ltd, pp. 15-31.

Kay, Pandora (2009) Cultural Experience Tourist Motives Dimensionality: A Cross-Cultural Study. Journal of Hospitality Marketing and Management, 18 (4). pp. 329-371. ISSN 1936-8623

Kay, Pandora (2006) Cultural experience tourists and benefit segmentation - What are the benefits? In: International Tourism and Hospitality Virtual Conference proceedings 2005 (IHTVC Conference Proceedings 2005). Purdue University.

Kay, Pandora (2006) Modelling Dimensionality of Cultural Experience Attitudes for International Tourists. In: ACSPRI Social Science Methodology Conference Proceedings. Australian Consortium for Social and Political Research Incorporated (ACSPRI), pp. 1-21.

Kay, Pandora (2006) Tourist benefits Research: Old and New Issues and Uses in a Cultural Tourism Context. In: Proceedings of the 16th Annual CAUTHE Conference. Victoria University, pp. 809-824.

Kay, Pandora (2006) Understanding Tourists' Cultural Experiences: Benefits and Satisfaction at the Queen Victoria Market, Melbourne. In: Proceedings of the Australian and New Zealand Academy of Marketing 2006. Queensland University of Technology, pp. 1-6.

Kay, Pandora, Hede, Anne-Marie, Inglis, Judi and Polonsky, Michael Jay (2008) Applicability of Leisure Theory to Managerial Views on Volunteerism in a Volunteer Managed Nonprofit Organisation: Some Preliminary Findings. In: ANZMAC Marketing: Shifting the Focus from Mainstream to Offbeat. Promaco Conventions P/L, Western Sydney, pp. 1-8.

Kay, Pandora and Meyer, Denny (2008) Americans Really are Different: Modeling the Visitor Motivation for Cultural Attractions and Testing for Cultural Differences between Western Tourists. In: 39th Annual Conference Proceedings Travel and Tourism Research Association. Travel and Tourism Research Association (TTRA), Philadelphia, Pennsylvania, United States, pp. 343-352.

Kay, Pandora and Meyer, Denny (2009) Modelling Motivation and Consumption for Cultural Experiences. In: Putting Marketing in its Place. Academy of Marketing Conference 2009, Leeds, UK, pp. 1-8.

Kay, Pandora, Wong, Emma and Polonsky, Michael Jay (2009) Marketing Cultural Attractions: Understanding Non-Attendance and Visitation Barriers. Marketing Intelligence and Planning, 27 (6). pp. 833-854. ISSN 0263-4503

Kay, Pandora, Wong, Emma and Polonsky, Michael Jay (2008) Understanding Barriers to Attendance and Non-Attendance at Arts and Cultural Institutions: A Conceptual Framework. In: ANZMAC Marketing: Shifting the Focus from Mainstream to Offbeat. Promaco Conventions P/L, Western Sydney, pp. 1-7.

Khan, Tehmina (2006) Financial reporting disclosure on the internet: an international perspective. PhD thesis, Victoria University.

Khorchurklang, Sukij (2005) Factors Influencing Australia's Dairy Product Exports to Thailand: 1980-2002. Other Degree thesis, Victoria University.

Kidd, Jeffrey N, King, Brian and Whitelaw, Paul A (2004) A Profile of Farmstay Visitors in Victoria, Australia and Preliminary Activity-Based Segmentation. Hospitality and Leisure Marketing, 11 (4). pp. 45-64. ISSN 1050-7021

Kidd, Jeffrey N and Madden-Hallett, Helen (2002) Access to the internet for marketing students - a pilot study. The ethics and equity of e-learning in higher education (2). pp. 83-92. ISSN 14445700

King, Brian (2004) [Book review of Managing urban tourism by S.J. Page and C.M. Hall]. Tourism Management, 25 (2). pp. 290-291. ISSN 0261-5177

King, Brian (2004) Cambodia. In: Emerging destinations - international, special report. National assembly Lao People's Democratic Republic, pp. 25-49.

King, Brian (2006) The Economics of Tourism Destinations. Tourism Management, 27 (6). pp. 1430-1431. ISSN 02615177

King, Brian (2005) Lao People's Democratic Republic. In: Travel & tourism intelligence / Mintel country reports. National assembly Lao People's Democratic Republic, London, pp. 1-39.

King, Brian (2005) Pacific island tourism. Tourism Management, 26 (4). pp. 632-633.

King, Brian (2007) Response to Yeoman et al.: competitive advantage through “authenticity”: an assessment of Scotland's tourism prospects. Tourism Management, 28 (4). pp. 1141-1143. ISSN 0261-5177

King, Brian (2006) Special interest tourism: myths, realities and opportunities. In: Abstracts souvenir conference on special interest tourism: an Indian imperative. Indian Institute of Tourism and Travel Management, India.

King, Brian (2004) Tourism 2004: State of the Art II. Anatolia: An International Journal of Tourism and Hospitality Research, 15 (2). pp. 206-208. ISSN 1303-2917

King, Brian (2007) Tourism and hospitality education in the Asia-Pacific Region: building sustainability through stakeholder engagement. In: Sustainability, profitability and successful tourism. Kanishka Publishers, New Delhi, pp. 247-256.

King, Brian (2004) Tourism and hospitality education in the Asia-Pacific region-building sustainability through stakeholder engagement. In: How to sustain our world's tourism conference proceedings, 2004, Chian Mai Rajabhat University, Thailand.

King, Brian (2004) Tourism as a medium for projecting national identity: some reflections on the "selling Australia" television series. In: International Tourism and Media Conference Proceedings. Tourism Research Unit, Monash University, Melbourne, Australia, pp. 123-124.

King, Brian (2007) The postmodern resort and the pleasure periphery: the case of Australia's coastal tourism resorts. In: Managing coastal tourism resorts: a global perspective. Agarwal, Sheela and Shaw, Gareth, eds. Aspects of Tourism . Channel View, Clevedon, pp. 137-153.

King, Brian (2007) The pursuit of wonder. Tourism, culture & communication, 7 (3). pp. 227-229. ISSN 1098-304x

King, Brian (2007) The wonder country : making New Zealand tourism. Tourism, culture & communication, 7 (1). pp. 83-84. ISSN 1098-304x

King, Brian and Berno, Tracy (2002) Tourism and civil disturbances: an evaluation of recovery strategies in Fiji 1987-2000. Journal of hospitality and tourism management, 9 (1). pp. 46-60. ISSN 1447-6770

King, Brian and Craig-Smith, Stephen (2005) Australasia. In: An International Handbook of Tourism Education. Advances in tourism research . Elsevier, Amsterdam, pp. 111-121.

King, Brian, Dwyer, Larry and Prideaux, Bruce (2005) Effect of unethical business practices on Australian inbound package tourism. In: CAUTHE conference, sharing tourism knowledge, 2005, Alice Springs.

King, Brian, Dwyer, Larry and Prideaux, Bruce (2006) An evaluation of unethical business practices in Australia's China inbound tourism market. Internatinal Journal of Tourism Research, 8. pp. 127-142. ISSN 1099-2340

King, Brian and Gamage, Ari (2003) Country Reports: Asia Sri Lanka. Travel and Tourism Intelligence, 3. pp. 1-32. ISSN 1465-7694

King, Brian and Gamage, Ari (2003) Sri Lanka. Country Reports - Asia, 3. pp. 1-21.

King, Brian and Jago, Leo Kenneth (2002) Australia Outbound. Travel and Tourism Analyst, 2. pp. 3-21. ISSN 0269-3755

King, Brian and Jago, Leo Kenneth (2003) A tale of two cities: urban tourism development and major events in Australia. In: Urban Tourism - Mapping the Future, Travel and Tourism Research Association - Europe. The Scottish Hotel School, University of Strathclyde, pp. 122-133.

King, Brian and Lee, Cheng-Fei (2006) Assessing Destination Competitiveness: An Application to the Hot Springs Tourism Sector. Tourism and Hospitality Planning and Development, 3 (3). pp. 179-197. ISSN 1479-053X

King, Brian, McKercher, Bob and Waryszak, Robert (2003) A comparative study of hospitality and tourism graduates in Australia and Hong Kong. International Journal of Tourism Research, 5 (6). pp. 409-420. ISSN 1099-2340

King, Brian and McVey, Mike (2003) China outbound. Travel and Tourism Analyst . pp. 1-32.

King, Brian and McVey, Mike (2006) Hotels in Australia 1988-2003 : a tale of booms and busts. Tourism Economics, 12 (2). pp. 225-246. ISSN 1354-8166

King, Brian, Nishimura, Sachiko and Waryszak, Robert (2006) Guidebook use by Japanese tourists: a qualitative study of Australia inbound travellers. International Journal of Tourism Research, 8 (1). pp. 13-26. ISSN 1099-2340

King, Brian, Prideaux, Bruce, Hobson, Perry and Hobson, Larry Dwyer (2005) Modelling the structure of the Korean package tour industry in Australia. In: ANZMAC 2005 Conference : Broadening the Boundaries, 5-7 December 2005, Perth, Western Australia.

King, Brian, Shaohua, Yu and Tang, Cam Hong (2004) Stimulating demand to create mass tourism: the implementation of China's 'Golden Weeks' holiday policy. In: Proceedings of Tourism : State of the Art II Conference 2004. The University of Strathclyde, Scottish Hotel School, Glasgow, Scotland.

King, Brian, Shaohua, Yu and Tang, Cam Hong (2003) Using demand stimulation to create mass tourism: the implementation of China's 'Golden Weeks Holiday' policy. In: Proceedings of the conference on managing tourism in the global economy: an international conference. Victoria University, Melbourne, Australia, pp. 447-466.

King, Brian, Shaohua, Yu and Tang, Cam Hong (2005) The implementation of China's golden weeks holidays policy: a preliminary assessment. Journal of Hospitality & Tourism, 3 (1). pp. 33-53. ISSN 0972-7787

Kiraka, Ruth (2003) Managing Development Organisations: A Process-Based Assessment of Australian Based Non Governmental Development Organisations. PhD thesis, Victoria University.

Kiraka, Ruth (2003) Managing Non-Governmental Development Organisations: The Case of Australia. Working Paper. Victoria University, Melbourne, Australia.

Kiraka, Ruth and Manning, Karen (2003) A Process-Based Assessment of Organisations. Working Paper. Victoria University, Melbourne, Australia.

Kiraka, Ruth, Manning, Karen and Armstrong, Anona ORCID: 0000-0002-2158-088X (2003) Managing International Development Agencies (IDAs): The Significance of External Stakeholders. Working Paper. Victoria University, Melbourne, Australia.

Koetsuk, Ketsara (2006) A case study of the interests and needs of the district director to improve job performance in the Bangkok metropolitan administration. Other Degree thesis, Victoria University.

Kulendran, Nada and Divisekera, Sarath (2006) Australian Tourism Marketing Expenditure Elasticity Estimates. Technical report series (Sustainable Tourism CRC) . CRC for Sustainable Tourism, Gold Coast, Qld..

Kulendran, Nada and Shan, Jordan (2002) Forecasting China's monthly inbound travel demand. Journal of travel and tourism marketing, 13 (1/2). pp. 5-19. ISSN 10548408

Kulendran, Nada and Witt, Stephen F (2003) Forecasting the demand for international business tourism. Journal of Travel Research, 41 (3). pp. 265-271. ISSN 1552-6763 Online 0047-2875 Print

Kulendran, Nada and Wong, Kevin K. F (2005) Modeling seasonality in tourism forecasting. Journal of Travel Research, 44 (2). pp. 163-170. ISSN 1552-6763 Online 0047-2875 Print

L

Lee, Catherine and Spisto, Michael (2001) The provision of travel advice to tourists and travellers: the legal implications in New Zealand. Asia Pacific Journal of Tourism Research, 6 (1). pp. 12-19. ISSN 1741-6507

Lee, Cheng-Fei, King, Brian and Nguyen, Thu-Huong (2006) Evaluating the competitiveness and potential of Taiwan's hot springs tourism sector. In: CAUTHE Conference proceedings 2006. Victoria University, Melbourne, Australia, pp. 1725-1736.

Lee, Chiu-Yi (2006) Factors Affecting Cross-Cultural Adjustment Of Taiwanese Expatriates Assigned to Subsidiary Companies In Mainland China. Other Degree thesis, Victoria University.

Licciardi, Raquel and Miller, Stephanie (2005) Management student perceptions of professional career development education. Working Paper. Victoria University, Melbourne, Australia.

Lockstone, Leonie (2007) Major case study : Shape shifters - the role and function of modern museums. In: Musum marketing : competing in the global marketplace. Rentschler, Ruth and Hede, Anne-Marie, eds. Elsevier, Amsterdam, pp. 61-68.

Lockstone, Leonie, Deery, Margaret and King, Brian (2005) Australian museums: varying perspectives on the flexibility, practices in Australian museums: application to paid staff and volunteers. In: Council for Australian University Tourism and Hospitality Education 2005 : sharing tourism knowledge. Tremblay, Pascal and Boyle, Alicia, eds. Charles Darwin University, N.T., pp. 271-275.

Lockstone, Leonie, Deery, Margaret and King, Brian (2003) Managing volunteer and paid workforces: a partnership model of convergent flexibility on organisations. In: Riding the wave of tourism and hospitality research : proceedings of the Council of Australian University Tourism and Hospitality Education Conference, Coffs Harbour, 2003. Braithwaite, Robyn L, ed. Southern Cross University, Lismore, pp. 1-7.

Lockstone, Leonie, Deery, Margaret and King, Brian (2004) Volunteers and paid workers in tourism organisations: flexibility - an evaluation of the management issues. In: CAUTHE 2004 : creating tourism knowledge. Council for Australian University Tourism and Hospitality Education, [Australia], pp. 445-455.

Longo, Michael (2003) European integration: between micro-regionalism and globalism. JCMS: journal of common market studies, 41 (3). pp. 475-494. ISSN 0021-9886

Lucas, Rosemary and Deery, Margaret (2004) Significant developments and emerging issues in human resource management. Hospitality Management, 23 (5). pp. 459-472. ISSN 0278-4319

M

Manning, Allan (2004) Strategic Management of Crises in Small and Medium Businesses. Other Degree thesis, Victoria University.

Manning, Karen (2003) Managing Internationalisation in Australian Universities. Working Paper. Victoria University, Melbourne, Australia.

Manzoni, Alex (2007) A new approach to performance measurement using data envelopment analysis: implications for organisation behaviour, corporate governance and supply chain management. Other Degree thesis, Victoria University.

Marks, Brian and Mortensen, Wayne (2003) The failure of a wine closure innovation: A strategic Marketing Analysis. Working Paper. Victoria University, Melbourne, Australia.

Mayaka, Melphon and King, Brian (2002) A Quality Assessment of Education and Training for Kenya's Tour-Operating Sector. Current Issues in Tourism, 5 (2). pp. 112-133. ISSN 1368-3500

McVey, Mike and King, Brian (2003) Hotels in Australia. Travel and Tourism Analyst, 4. pp. 1-26. ISSN 0269-3755

McWilliams, Alan (2002) Management Attitudes Towards Unions in the Australian Automobile Industry: A Gap Between the Rhetoric and the Reality? Working Paper. Victoria University, Melbourne, Australia.

McWilliams, Alan (2003) Towards a Typology of Empowerment. Working Paper. Victoria University, Melbourne, Australia.

McWilliams, Alan, O'Mahony, Barry G and Whitelaw, Paul A (2002) Why Students Choose to Enrol in a Hospitality Degree: An Australian Case Study. Working Paper. Victoria University, Melbourne, Australia.

Miller, Stephanie (2005) Micro-level Clusters in the Australian Dairy Industry. Working Paper. Victoria University, Melbourne, Australia.

Miller, Stephanie (2005) Real Teams in Small Australian Firms. Working Paper. Victoria University, Melbourne, Australia.

Milner, Laura and Higgs, Bronwyn (2004) Gender Sex Role Portrayals in International Television Advertising Over Time: the Australian Experience. Journal of Current Issues and Research in Advertising, 26 (2). ISSN 1064-1734

Minett, Dean (2006) Ethical Decision-Making as an Indicator of Leadership Styles in Hospitality Management: An Empirical Investigation. Research Master thesis, Victoria University.

Miranda, Mario J (2001) The Influence of Price Reductions on Shoppers' Reference Price and Reservation Price when Upgrading to Premium Brands. Journal of Targeting, Measurement and Analysis for Marketing, 10 (1). pp. 42-54. ISSN 0967-3237

Miranda, Mario J (2006) The Perverse Effect of Country-of-Origin Labelling on Multiculturalism in a Pluralistic Society. The European Retail Digest (50). pp. 56-59. ISSN 1352-9633

Miranda, Mario J and Joshi, Malay (2003) Australian retailers need to engage with private labels to achieve competitive difference. Asia Pacific Journal of Marketing and Logistics, 15 (3). pp. 34-47. ISSN 1355-5855

Miranda, Mario J and Konya, Laszlo (2007) Directing store flyers to the appropriate audience. Journal of Retailing and Consumer Services, 14 (3). pp. 175-181. ISSN 0969-6989

Miranda, Mario J and Konya, Laszlo (2006) Is mandatory country-of-origin labelling a retrograde step in the long run? The International Review of Retail, Distribution and Consumer Research, 16 (5). pp. 579-590. ISSN 0959-3969

Miranda, Mario J, Konya, Laszlo and Havrila, Inka (2004) Are Non-Itemized Purchase Receipts Issued by Stores without Price Scanners a Concern for Australian Shoppers? International Journal of Retail & Distribution Management, 32 (4). pp. 216-222. ISSN 0959-0552

Miranda, Mario J, Konya, Laszlo and Havrila, Inka (2005) Shoppers' satisfaction levels are not the only key to store loyalty. Marketing Intelligence & Planning, 23 (2). pp. 220-232. ISSN 0263-4503

Mitsis, Ann and Foley, Patrick (2005) Cultural Values and Student Learning Style Preferences: Implications for Course Satisfaction. Working Paper. Victoria University, Melbourne, Australia.

Morrison, Alison and King, Brian (2002) Small tourism businesses and e-commerce: Victorian tourism online. Tourism and Hospitality Research, 4 (2). pp. 104-115. ISSN 1467-3584

Mortensen, Wayne and Marks, Brian (2002) An Innovation in the Wine Closure Industry: Screw Caps Threaten the Dominance of Cork. Working Paper. Victoria University, Melbourne, Australia.

Muetzelfeldt, Michael (2001) Market rationality, organisational rationality and professional rationality: experiences from the "Contract State". Working Paper. Victoria University, Melbourne, Australia.

Muetzelfeldt, Michael (2004) Organizational space, place and civility. Working Paper. Victoria University, Melbourne, Australia.

Muetzelfeldt, Michael, Briskman, Linda and Jones, Martyn (2002) Brokering Knowledge: Managing Knowledge in a Network of Government and Non-Government Human Service Delivery Agencies. Working Paper. Victoria University, Melbourne, Australia.

Muldoon, Shane Douglas (2003) Excellent Managers: Exploring the Acquisition, Measurement, and Impact of Leader Skills in an Australian Business Context. PhD thesis, Victoria University.

Muldoon, Shane Douglas (2004) Is Symbolic Interactionism the Fifth Paradigm of Leadership? Working Paper. Victoria University, Melbourne, Australia.

Muldoon, Shane Douglas and Miller, Stephanie (2004) Leadership: Interpreting Life Patterns and their Managerial Significance. Working Paper. Victoria University, Melbourne, Australia.

Munro, Angela (2001) A stakeholder approach to ecologically sustainable tourism : the case of the Twelve Apostles, Port Campbell National Park, Victoria. Research Master thesis, Victoria University.

Munro, Angela, King, Brian and Polonsky, Michael Jay (2002) Stakeholder Involvement in the Public Planning Process: The Case of the Proposed 12 Apostles Visitor Centre. In: ANZMAC 2002. Deakin University, pp. 1811-1817.

Munro, Angela, King, Brian and Polonsky, Michael Jay (2006) Stakeholder involvement in the public planning process - the case of the proposed Twelve Apostles Visitor Centre. Journal of Hospitality and Tourism Management, 13 (1). pp. 97-107. ISSN 1447-6770

N

Nankervis, Antony Richard Ward (2009) The role of organisational fit in determining performance: a case study analysis of heritage visitor attractions. PhD thesis, Victoria University.

Nettle, Denis (2004) The See-Saw of Management Fads: Remarks Towards a Dialectical Description. Working Paper. Victoria University, Melbourne, Australia.

Nguyen, Thinh, King, Brian and Turner, Lindsay W (2002) Travel behaviour and migrant cultures: the Vietnamese in Australia. In: Proceedings from the 8th Asia Pacific Tourism Association Conference. [unknown], Dalian, China., pp. 556-560.

Nguyen, Thu-Huong and King, Brian (2004) The Culture of Tourism In the Diaspora: The Case of the Vietnamese Community In Australia. In: Tourism Diaspora and Space. Routledge, pp. 172-181.

Nguyen, Thu-Huong and King, Brian (2004) Diaspora culture, identity and travel behaviour: an empirical study of the Vietnamese in Australia. In: 2004 ISTTE Annual Conference: "International Collaboration", 26 - 28 September 2004, Hong Kong, China.

Nguyen, Thu-Huong and King, Brian (2004) Diaspora tourism and culture: an empirical study of the Vietnamese in Australia. In: Proceedings of Tourism : State of the Art II Conference 2004. The University of Strathclyde, Scottish Hotel School, Glasgow, Scotland.

Nguyen, Thu-Huong and King, Brian (2002) Migrant communities and tourism consumption: the case of the Vietnamese in Australia. In: Tourism and migration : new relationships between production and consumption. Hall, Colin Michael and Williams, Allan, eds. The GeoJournal library (65). Kluwer Academic Publishers, Dordrecht, pp. 221-240.

Nguyen, Thu-Huong, King, Brian and Turner, Lindsay W (2003) Diaspora tourism and its cultural context: an empirical study of Australia's Vietnamese community. In: Proceedings of the conference on managing tourism in the global economy: an international conference. Victoria University, pp. 90-103.

Nishimura, Sachiko, King, Brian and Waryszak, Robert (2007) The Use of Travel Guide Books by Packaged and Non Packaged Japanese Travellers: a Comparative Study. Journal of Vacation Marketing, 13 (4). pp. 291-310. ISSN 1356-7667

Nishimura, Sachiko, Waryszak, Robert and King, Brian (2007) The Use of Guidebooks by Japanese Overseas Tourists: a Quantitative Approach. Journal of Travel Research, 45 (3). pp. 275-284. ISSN 0047-2875

Nishimura, Sachiko, Waryszak, Robert and King, Brian (2006) The use and perceived usefulness of information sources among Japanese overseas tourists. Tourism and Hospitality Research, 6 (4). pp. 284-295. ISSN 1467-3584

Nsenduluka, Evaristo (2008) Organizational and group antecedents of workgroup innovativeness in a service industry. PhD thesis, Victoria Universiry.

O

O'Mahony, Barry G, McWilliams, Alan and Whitelaw, Paul A (2001) Why students choose a hospitality-degree program: an Australian case study. The Cornell hotel and restaurant administration quarterly, 42 (1). pp. 92-96. ISSN 0010-8804

O'Mahony, Barry G (2004) The "Holiness Code": food safety regulations or religious compunction?(excerpt). Journal of hospitality and tourism management, 11 (1). pp. 56-64. ISSN 1447-6770

Oakley, Justin and White, Leanne (2005) Whistleblowing, Virtue and Accountability in an Age of Precarious Employment. Just Policy (37). pp. 64-70. ISSN 1323-2266

Oh, K. B, Bose, Sanjoy and Billington, Nick (2003) A cross-sectional analysis of value-drivers in the knowledge economy. International journal of knowledge, culture and change management, 3. pp. 323-338. ISSN 1447-9575 Online 1447-9524 Print

Osti, Linda (2007) Travel guidebooks and the independent traveller in the Asia Pacific Region. PhD thesis, Victoria University.

P

Polonsky, Michael Jay, Binney, Wayne and Hall, John (2002) Developing Better Public Policy to Motivate Responsible Environmental Behavior- An Examination of Managers' Attitudes and Perceptions Towards Controlling Introduced Species. Journal of Nonprofit & Public Sector Marketing, 12 (1). pp. 93-107. ISSN 1049-5142

Polonsky, Michael Jay, Carlson, Les and Fry, Marie-Louise (2003) The harm chain: a public policy development and stakeholder perspective. Marketing theory, 3 (3). pp. 345-364. ISSN 1741-301x Online 1470-5931 Print

Polonsky, Michael Jay, Carlson, Les, Prothero, Andrea and Kapelianis, Dimitri (2002) A Cross-cultural examination of the environmental information on packaging: implications for advertisers. In: New directions in international advertising research. Advances in International Marketing, 12 . JAI Elsevier Science, Amsterdam, pp. 153-174.

Polonsky, Michael Jay and Rosenberger III, Philip J (2001) Reevaluating green marketing: a strategic approach. Business horizons, 44 (5). pp. 21-30. ISSN 0007-6813

Polonsky, Michael Jay and Scott, Don (2005) An empirical examination of the stakeholder strategy matrix. European Journal of Marketing, 39 (9/10). pp. 1199-1215. ISSN 0309-0566

Prideaux, Bruce, Hobson, Perry, King, Brian and Dwyer, Larry (2006) The hidden costs of cheap group tours - a case study of business practices in Australia. Advances in Hospitality and Leisure, 2. pp. 51-71. ISSN 1745-3542

Pyke, Joanne ORCID: 0000-0002-0137-937X (2005) Productive Diversity: Which Companies are Active and Why? Research Master thesis, Victoria University.

R

Ramage, Paul (2009) Factors impacting on the adoption and operation of corporate governance reform in Australian state government departments. PhD thesis, Victoria University.

Rao, Dorasammy R (2004) Culture and entrepreneurship in Fiji's small tourism business sector. PhD thesis, Victoria University.

Rao, Dorasammy R and King, Brian (2007) Entrepreneurial disposition in Fiji's tourism sector : an investigation using the self-directed search method. Journal of Hospitality and Tourism, 5 (1). pp. 33-50. ISSN 0972-7787

Rashid, Kashif (2008) A comparison of corporate governance and firm performance in developing (Malaysia) and developed (Australia) financial markets. PhD thesis, Victoria University.

Reisinger, Yvette and Turner, Lindsay W (2002) Cultural differences between Asian tourist markets and Australian hosts: part 1. Journal of travel research, 40 (3). pp. 295-315. ISSN 1552-6763 Online 0047-2875 Print

Reisinger, Yvette and Turner, Lindsay W (2002) Cultural differences between Asian tourist markets and Australian hosts: part 2. Journal of travel research, 40 (4). pp. 374-384. ISSN 1552-6763 Online 0047-2875 Print

Richards, Greg and King, Brian (2003) Youth travel and backpacking. Travel and Tourism Analyst, 6. pp. 1-23. ISSN 0269-3755

Roberts, Linda Margaret (2001) Close menu-planner/supplier relationship vital for successful new product development. Australian journal of hospitality management, 8 (2). pp. 1-16. ISSN 1320-5161

Roberts, Linda Margaret and Deery, Margaret (2004) Trends in food safety management in Victoria, Australia. International journal of contemporary hospitality management, 16 (3). pp. 151-158. ISSN 0959-6119

Robertson, Martin and Rogers, Phil (2009) Festivals, cooperative stakeholders and the role of the media: a case analysis of newspaper media. Scandinavian Journal of Hospitality and Tourism, 9 (2-3). pp. 206-224. ISSN 1502-2250

S

Sadler, Ian (2004) Improving supply chain strategy for red meat: a comparison between Australian and UK 'lean' practice. Working Paper. Victoria University, Melbourne, Australia.

Sadler, Ian and Gough, Richard (2005) Applying a strategic planning process to several supply chain partners. Journal of manufacturing technology management, 16 (8). pp. 890-908. ISSN 1741-038X

Sadler, Ian and Gough, Richard (2003) A Strategic Planning Process for Several Supply Chain Echelons. Working Paper. Victoria University, Melbourne, Australia.

Sadler, Ian and Hines, Peter (2001) Operations Planning Process for a Whole Supply Chain: Concepts and a Meat Processing Application. Working Paper. Victoria University, Melbourne, Australia.

Sadler, Ian and Hines, Peter (2002) Strategic operations planning process for manufacturers with a supply chain focus: concepts and a meat processing application. Supply chain management: an international journal, 7 (4). 225 -241. ISSN 1359-8546

Sadler, Ian and Sohal, Amrik (2005) Development of a Process of Supply Chain Strategy Formulation: Action Research in Food Processing and Heavy Fabrication Industries. Working Paper. Victoria University, Melbourne, Australia.

Sciulli, Nick ORCID: 0000-0003-3371-4360 and Wise, Victoria (2004) Public sector market testing for contracting out : some implications for accounting and management. Working Paper. Victoria University, Melbourne, Australia.

Sciulli, Nick, Wise, Victoria, Demediuk, Peter and Sims, Robert (2002) Intellectual capital reporting: an examination of local government in Victoria. Accounting, accountability and performance, 8 (2). pp. 43-60. ISSN 1445-954X

Sellitto, Carmine and Burgess, Stephen (2005) A government funded internet portal as a promoter of regional cluster relationships: a case study from the Australian wine industry. Environment and Planning Policy C: Government and Policy, 23 (6). pp. 851-866. ISSN 0263-774X

Shackleton, Peter, Fisher, Julie and Dawson, Linda (2004) Internal and external factors impacting in e-government maturity: a local government case study. Journal of information technology cases and applications, 6 (4). pp. 36-50. ISSN 1522-8053

Shammout, Ahmad Bahjat (2007) Evaluating an extended relationship marketing model for Arab guests of five-star hotels. PhD thesis, Victoria University.

Sharma, Chanchal Kumar (2005) Tourism Policy Innovations of an Indian State (Haryana) and Their Implications. Tourism: An International Interdisciplinary Journal, 53 (1). pp. 67-76. ISSN 1332-7461

Sharma, Chanchal Kumar (2005) Tourism policy innovations of an Indian state (Haryana) and their implications. Tourism: An International Interdisciplinary Journal, 53 (1). pp. 67-76. ISSN 1332-7461

Sherwood, Peter (2007) A triple bottom line evaluation of the impact of special events: the development of indicators. PhD thesis, Victoria University.

Siemensma, Frances M (2002) Conflicts of Interest: The Universal Blindspot. Working Paper. Victoria University, Melbourne, Australia.

Sinclair, Genevieve, Doughney, James and Palermo, Josephine (2001) Equity Indicators: Measures of Socio-Economic Status at Victoria University. Working Paper. Victoria University, Melbourne, Australia.

Sirichuwong, Wasunee (2009) A Challenge for Change: a Thai Telecommunications Case Study. Other Degree thesis, Victoria University.

Sofocleous, Stella (2005) The Practising Accountant and Technology. Working Paper. Victoria University, Melbourne, Australia.

Sofocleous, Stella and Wise, Victoria (2005) Management Preferences for Accounting, Taxation and Regulation of Forestry Firms: A Research Note. Working Paper. Victoria University, Melbourne, Australia.

Sophonsiri, Vanida (2008) Developing host-guest relationships in Thai tourist resorts. PhD thesis, Victoria University.

Sophonsiri, Wunnakasem, O’Mahony, Barry and King, Brian (2007) The Role and Influence of Trust and Commitment in Service Encounters within the Hospitality Industry: A Cross National Investigation. In: Tourism- Past Achievments, Future Challenges. University of Technology Sydney, Sydney, NSW.

Sriyanalugsana, Chinda (2008) A comparative study of administrative leadership in Thai universities. Other Degree thesis, Victoria University.

Stewart, Deb (2006) Gender, leadership and power: academic insights. In: Proceedings of the 20th ANZAM Conference : Management : pragmatism, philosophy, priorities. Kennedy, Jessica and Di Milia, Lee, eds. Australian and New Zealand Academy of Management, Lindfield, NSW, pp. 1-21.

Stewart, Deb (2001) Reinterpreting the Learning Organisation. Working Paper. Victoria University, Melbourne, Australia.

Stewart, Deb and Waddell, Dianne (2003) Future considerations for the training and development of Australian quality managers. The TQM magazine, 15 (1). pp. 37-42. ISSN 0954-478x

Stewart, Deb and Waddell, Dianne (2008) Knowledge Management: The Fundamental Component for Delivery of Quality. Total Quality Management, 19 (9). pp. 987-996. ISSN 1478-3363

Stewart, Deb and Waddell, Dianne (2002) Training and Development Needs of Quality Managers. Working Paper. Victoria University, Melbourne, Australia.

Stewart, Deb and Waddell, Dianne (2004) Training quality managers-do they practice what they preach? Total quality management & business excellence, 15 (8). pp. 1119-1129. ISSN 1478-3371 Online 1478-3363 Print

Stewart, Scott Ian (2001) Customer Satisfaction in the Metropolitan Ambulance Service. Research Master thesis, Victoria University.

Swangboonsatic, Compol (2006) Text and Context in International Trade Communication: A Case Study of Email Business Communication Among Professionals in the Asia-Pacific Region. PhD thesis, Victoria University.

T

Tatnall, Arthur (2005) Technological change in small organisations: an innovation translation perspective. International Journal of knowledge, Culture and Change Management, 4. pp. 755-761. ISSN 1447-9575 Online 1447-9524 Print

Tatnall, Arthur and Lepa, Jerzy (2003) The internet, E-commerce and older people: an actor-network approach to researching reasons for adoption and use. Logistics Information Management, 16 (1). pp. 56-63. ISSN 0957-6053

Teicher, Julian, Alam, Quamrul and Van Gramberg, Bernadine (2006) Managing trust and relationships in PPPs: some Australian experiences. International Review of Administrative Sciences, 72 (1). pp. 85-100. ISSN 0020-8523

Teicher, Julian, Van Gramberg, Bernadine and Holland, Peter (2006) Trade union responses to outsourcing in a Neo-liberal environment: a case study analysis of the Australian public sector. Asia pacific business review, 12 (2). pp. 243-256. ISSN 1360-2381

Tower, John (2008) An analysis of the relationships between sport associations and sport venues in Victoria. PhD thesis, Victoria University.

Truong, Thuy-Huong and King, Brian (2006) Comparing Cross-Cultural Dimensions of the Experiences of International Tourists in Vietnam. Journal of Business Systems, Governance and Ethics, 1 (1). pp. 65-75. ISSN 1833-4318

Truong, Thuy-Huong and King, Brian (2007) Encounters between East and West: service quality in cross-cultural settings. In: Tourism - past achievments, future challenges. University of Technology Sydney, Sydney, NSW .

Truong, Thuy-Huong and King, Brian (2005) Holiday satisfaction of American Tourists in Vietnam. In: CAUTHE 2005: Sharing tourism knowledge. Tremblay, Pascal and Boyle, Alicia, eds. Charles Darwin University, Alice Springs, Northern Territory, pp. 465-469.

Truong, Thuy-Huong and King, Brian (2006) An assessment of service quality in Vietnam: the cross-cultural perspectives of Chinese and American tourists. In: Tourism management: new research. Liu, Terry V, ed. Nova Science Publishers, New York , pp. 1-39.

Truong, Thuy-Huong and King, Brian (2006) The inter-relationship between perceived importance, satisfaction and destination loyalty - the case of American tourists in Vietnam. Journal of Hospitality and Tourism, 4 (1). pp. 57-84. ISSN 0972-7787

Truong, Thuy-Huong, King, Brian and Inbakaran, Robert (2005) Perceived attractiveness of Vietnam as a holiday destination for American tourists. In: Proceedings of the international conference on tourism development. Universiti Sans Malaysia, Penang, Malaysia.

Truong, Thuy-Huong, King, Brian and Turner, Lindsay W (2003) Understanding Cross-Cultural Holiday Satisfaction in Vietnam: Towards a Comparison of Chinese, French and American Tourists. In: Proceedings of the conference on managing tourism in the global economy: an international conference. Victoria University, pp. 76-89.

Turner, Lindsay W and Witt, Stephen (2008) Asia Pacific Tourism Forecasts 2008-2010. Pacific Asia Travel Association, Bangkok.

Turner, Lindsay W and Witt, Stephen (2004) Pacific Asia Tourism Forecasts 2004-2006. Pacific Asia Travel Association, Bangkok.

U

Underhill, Elsa (2003) New employment, new risks: An Exploratory Study of Workplace Injuries Amongst Victorian Group Apprentices. Working Paper. Victoria University, Melbourne, Australia.

Underhill, Elsa, Bertone, Santina and Doughney, James (2002) Workplace "Bargaining" and the Wages/Working Time Nexus - Who Benefits? Working Paper. Victoria University, Melbourne, Australia.

V

Van Gramberg, Bernadine (2003) ADR and Workplace Justice: Just Settlement? Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2001) Alternative Dispute Resolution at Metals: A Case of Mistaken Identities. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2002) Employer Demand for Mediation. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2001) Exploring Avenues for the Growth of Private Alternative Dispute Resolution in Australian Workplaces. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2001) Facilitation in the Workplace: Two Exploratory Case Studies. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2005) Managing workplace conflict: alternative dispute resolution in Australia. The Federation Press, Annandale, N.S.W.

Van Gramberg, Bernadine (2003) The Rhetoric and Reality of Workplace Mediation. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2002) Some Observations on the Growth and Nature of ADR in Australian Workplaces. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2003) Whole of Government Approaches: Filling Holes or Holistic Governance? Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2001) Workplace Justice and the Design of Dispute Resolution Clauses. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2003) The emergence of private ADR in Australian workplaces. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine (2006) The rhetoric and reality of workplace alternative dispute resolution. Journal of Industrial Relations, 48 (2). pp. 175-191. ISSN 0022-1856

Van Gramberg, Bernadine and Baharim, Shahril Bin (2005) The Influence of Knowledge Sharing on Transfer of Training: A Proposed Research Strategy. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine and Bassett, Penny (2005) Neoliberalism and the Third Sector in Australia. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine and Provis, Chris (2003) Ethical Issue in Workplace ADR. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine and Provis, Chris (2004) Ethics, Conflict And Human Resource Managers In The New Economy. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine and Teicher, Julian (2002) Liberation Versus Market-Driven Management in Victorian Local Government. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine and Teicher, Julian (2005) Managing Neutrality and Impartiality in Workplace Conflict Resolution: The Dilemma of the HR Manager. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine, Teicher, Julian and Holland, Peter (2002) Trade Union Responses to Outsourcing in Australia. Working Paper. Victoria University, Melbourne, Australia.

Van Gramberg, Bernadine, Teicher, Julian and Rusailh, Juan (2005) Reinventing Government in Australia: Whole of Government in a Federation. Working Paper. Victoria University, Melbourne, Australia.

W

Waddell, Dianne and Stewart, Deb (2008) Knowledge Management as Perceived by Quality Practitioners. The TQM Journal, 20 (1). pp. 31-44. ISSN 1754-2731

Waddell, Dianne and Stewart, Deb (2005) The interdependency between knowledge management and quality. In: 19th Annual Australian and New Zealand Academy of Management (ANZAM) Conference, 7-10 December 2005, Canberra, A.C.T..

Wang, Xiaojin and Armstrong, Anona ORCID: 0000-0002-2158-088X (2001) A Structural Model of Professional Commitment from the Perspective of Characteristics of a Professional Community. Working Paper. Victoria University, Melbourne, Australia.

Watters, Robyn (2004) The Organisational and Global Environments Relationship: An Investigation of the Key Factors. Research Master thesis, Victoria University.

Webster, Robert S (2009) An Investigation into the Decision-Making Processes of Transport Companies when Selecting a Warehouse Location. Other Degree thesis, Victoria University.

Weller, Stephen Adrian (2009) A study of organisational justice and participative workplace change in Australian higher education. PhD thesis, Victoria University.

Weller, Stephen Adrian and Van Gramberg, Bernadine (2007) Management of workplace change in the Australian higher education sector: a study of employee involvement provisions in workplace agreements. Journal of higher education policy and management, 29 (2). pp. 173-186. ISSN 1360080x

Wenn, Andrew and Burgess, Stephen (2005) IS research, practical outcomes, real world practice: making sustainable links between communities. JITTA: an information systems journal, 7 (1). pp. 23-32. ISSN 1532-4516

White, Leanne (2010) ANZAC Day and Nationalism: The Sacred Place of this 'One Day of the year' in Contemporary Australia. In: Reflections on ANZAC Day : From One Millennium to the Next. Hede, Anne-Marie and Rentschler, Ruth, eds. Heidelberg Press, Heidelberg, Vic. , pp. 31-46.

White, Leanne (2004) The Bicentenary of Australia: Celebration of a Nation. In: National Days/National Ways: Historical, Political and Religious Celebrations around the World. Fuller, Linda K, ed. Praegar, pp. 25-39.

White, Leanne (2006) Commercial Nationalism Destination Marketing of Australia in Television Advertising. In: International Hospitality and Tourism Virtual Conference. Purdue University.

White, Leanne (2009) Foster’s Lager: From Local Beer to Global Icon. Marketing Intelligence and Planning, 27 (2). pp. 177-190. ISSN 0263-4503

White, Leanne (2006) From Australia's 1988 bicentenary to the Sydney 2000 Olympic Games: the importance of Indigenous issues for event organisers. In: Global Events Congress and Event Educators Forum, Brisbane, Australia, September 27-29, 2006: Proceedings. Arcodia, Charles, Whitford, Michelle and Dickson, Chantal, eds. University of Queensland, Brisbane, pp. 370-379.

White, Leanne (2009) The Man from Snowy River: Australia's Bush Legend and Commercial Nationalism. Tourism Review International, 13 (2). pp. 139-146. ISSN 1544-2721

White, Leanne (2006) The Story of Australia: National Identity and the Sydney 2000 Olympic Games Opening Ceremony. In: Sporting Events and Event Tourism: Impacts, Plans and Opportunities. LSA Publication, pp. 121-136.

White, Leanne and Economou, Nicholas (1999) The Fourth Estate and the Kennett Government. In: The Kennett Revolution: Victorian Politics in the 1990s. Costar, Brian and Economou, Nicholas, eds. University of New South Wales Press, Sydney, N.S.W..

White, Leanne and King, Brian (2009) The Diversification of the Commercial Home: Evidence from Regional Australia. In: Commercial Homes in Tourism : An international Perspective. Lynch, Paul, McIntosh, Alison J and Tucker, Hazel, eds. Routledge, London, pp. 179-193.

White, Leanne and King, Brian (2009) The Great Barrier Reef Marine Park: Natural Wonder and World Heritage Area. In: Tourism and National Parks: International Perspectives on Development, Histories and Change. Frost, Warwick and Hall, Colin Michael, eds. Routledge, London, pp. 114-127.

White, Paul (2007) The regulation of electronic funds transfer in Australia: an integrated multidisciplinary approach. Other Degree thesis, Victoria University.

Whitefield, Despina (2003) Personal and interpersonal skills development in an accounting degree: a case study of accounting education. PhD thesis, Swinburne University of Technology.

Whitefield, Despina and Kloot, Louise (2006) Personal and interpersonal skills: the process of prescribing definitions in an accounting degree. Asian Review of Accounting, 14 (1/2). pp. 101-121. ISSN 1321-7348

Whitelaw, Paul A and Morda, Romana ORCID: 0000-0001-8101-5287 (2004) Leadership in the hospitality industry: Boadecia vs. Attila - bring it on! Journal of hospitality and tourism management, 11 (2). pp. 139-148. ISSN 1447-6770

Wickremasinghe, Guneratne B (2006) Dynamic relations between stock prices and exchange rates in Sri Lanka: some empirical evidence. In: 11th Finsia-Melbourne centre for financial studies banking and finance conference, 25th September 2006, RMIT University, 239 Bourke Street, Melbourne, Australia.

Wickremasinghe, Guneratne B (2005) Efficiency of foreign exchange markets: a developing country perspective. Asian academy of management journal, 10 (1). pp. 1-17. ISSN 1394-2603

Wickremasinghe, Guneratne B (2005) Purchasing Power Parity of Papua New Guinea: evidence from the floating exchange rate regime. Applied Financial Economics Letters, 1 (6). pp. 335-338. ISSN 1744–6546 (print) 1744–6554 (online)

Williams, Kim Marianne (2008) An investigation of the professional development practices of vocational education and training educators in the tourism and hospitality sector. Other Degree thesis, Victoria University.

Wise, Victoria and Faux, Jeffrey (2005) Small enterprises and convergence with international financial reporting standards. Small enterprise research: the journal of SEEANZ, 13 (1). pp. 81-92. ISSN 1321-5906

Wong, Shirley (2004) The Analysis of the Australian Dollar Using Waveform Dictionaries. Working Paper. Victoria University, Melbourne, Australia.

Wood, Erin (1997) Pilot Salary Determination in Australia's Domestic Airlines from Whitlam to Keating. Research Master thesis, Victoria University.

Worland, David (2003) Skills Shortage in the Electrical and Associated Industries and Employers' Perceptions of Apprentice Training as a Contributing Factor. Working Paper. Victoria University, Melbourne, Australia.

Worland, David and Doughney, James (2002) "The Decline in Apprenticeship Training in the Electrical Industries in Victoria". Working Paper. Victoria University, Melbourne, Australia.

Worland, David and Manning, Karen (2005) Strategic Human Resource Management and Performance. Working Paper. Victoria University, Melbourne, Australia.

Wray, Meredith, Dredge, Dianne, Cox, Cameron, Buultjens, Jeremy, Hollick, Mary, Lee, Diane, Pearlman, Michael and Lacroix, Carol (2010) Sustainable regional tourism destinations: best practice for management, development and marketing. CRC for Sustainable Tourism, Gold Coast, Qld..

Wright, Ronald MacEwan (2009) Internal Audit, Internal Control and Organizational Culture. PhD thesis, Vcitoria University.

Y

Yaman, Habil Ruhi (2001) A Conceptual Model of Knowledge Acquisition and Utilisation Through Marketing Research in Tourism: Development and an Empirical Assessment. PhD thesis, Victoria University.

Yaman, Habil Ruhi (2003) Skinner's naturalism as a paradigm for teaching business ethics: a discussion from tourism. Teaching business ethics, 7 (2). pp. 107-122. ISSN 1573-1944 Online 1382-6891 Print

Yaman, Habil Ruhi and Shaw, Robin N (2002) Marketing research and small travel agents: an exploratory study. Journal of vacation marketing, 8 (2). pp. 127-140. ISSN 1479-1870 Online 1356-7667 Print

Yong, Aster (2005) Managerial Attitudes, Ethics and Foreign Labour. PhD thesis, Victoria University.

Z

Zammit, Kathryn (2006) Senior Management Teams: Member Roles and Team Effectiveness within Large Hospitality Organisations. Research Master thesis, Victoria University.

Zebal, Mostaque Ahmed (2003) A Synthesis Model of Market Orientation for a Developing Country - The Case of Bangladesh. PhD thesis, Victoria University.

Zeller, Bruno (2003) International trade law: problems of language and concepts? Journal of Law and Commerce, 23 (1). p. 39. ISSN 0733-2491

Zeller, Bruno (2002) The significance of the CISG for the harmonisation and transplantation of international commercial law. Working Paper. N./A.. (Unpublished)

Zhang, Wusheng, King, Brian and Zeleznikow, John ORCID: 0000-0002-8786-2644 (2007) Using the hotel customer complaint management knowledge concept to handle customer complaints. In: Connecting Destinations. International Federation for IT and Travel and Tourism, pp. 69-79.

Zhang, Wusheng, Zeleznikow, John ORCID: 0000-0002-8786-2644 and King, Brian (2007) Developing a knowledge enabled customer complaint management model. In: CAUTHE 2007 Tourism : Past Achievements, Future Challenges. McDonnell, Ian, Grabowski, Simone and March, Roger, eds. University of Technology, Sydney, Sydney, N.S.W., pp. 1159-1168.

Zhang, Wusheng, Zeleznikow, John ORCID: 0000-0002-8786-2644, King, Brian and Kim, Mik (2006) Object oriented approach in managing customer complaint knowledge. In: Proceedings of the Annual International Society of Tourism and Travel Educators Conference. International Society of Travel and Tourism Educators, Las Vegas, USA, pp. 286-298.

Zimmermann, Jo An M, Stevens, Bonnie W, Thames, Brenda J, Sieverdes, Christopher M and Powell, Gwynn M (2003) The DIRECTIONS nonprofit resource assessment model: a tool for small nonprofit organizations. Nonprofit management and leadership, 14 (1). pp. 79-91. ISSN 1048-6682